General Manager

2 days ago

Nelspruit, Mpumalanga, South Africa Hire Resolve Full time R850 000 - R1 000 000 per year

Hire Resolve's client in the Retail Industry is urgently seeking the expertise of a General Manager to join their team in Nelspruit, Mpumalanga.


Responsibilities:

  • Ensure achievement of profitability by managing margins and discounts
  • Monitor and manage expenditures within flexible budgeting (revenue and income achievement)
  • Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
  • Ensure goods received are checked, GRV'd, and put away daily
  • Ensure the accuracy of stock through daily cycle counts
  • Ensure customer satisfaction by delivering in full and on time
  • Achieve agreed Customer Service turnaround standards
  • Ensure deliveries to Customers by the couriers are within agreed service standards
  • Monitor Customer service standards in the Call Centre /Internal Sales
  • Ensure the Warehouse operates within standard operating procedures
  • Ensure all complaints and queries are resolved within SLA e.g., logistics, pricing, returns, and repairs
  • Establish and build Customer relationships and take personal ownership of resolving complaints
  • Drive usage of digital platforms by promoting and implementing online transactions
  • Manage head counts and overtime within agreed budgets
  • Maintain effective leave planning and absenteeism management
  • Facilitate training and development interventions
  • Review performance in discussion with employees, agree on ratings and set goals for a new period
  • Continuously communicate and provide constructive feedback and coaching to employees
  • Take disciplinary action where required
  • Develop a formal succession plan for key positions
  • Adhere to OHSA requirements e.g., training, safety reps, administration, meetings
  • Ensure the protection and security of all company assets within policy and procedure
  • Implement and ensure adherence to all internal controls.
  • Compile meaningful and accurate management reports


Requirements:

  • Grade 12
  • 3-year qualification in Business Management or Commerce
  • 8-10 years of Sales and Operational Management preferably in the PPE industry at the Senior Management level
  • Strong Leadership skills
  • Organized with attention to detail
  • A team player who works well with others
  • Proactive nature
  • Excellent Communication skills and interpersonal skills
  • Must be situated in Mpumalanga.


Benefits:

  • Salary: R850K/yr - R1Mil/yr, salary negotiable

Contact Hire Resolve for your next career-changing move.

  • Salary: negotiable.
  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website:  or email us your CV:  [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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