Spa Receptionist

**Posting Date** Oct 15, 2021

**Job Number** 21098678

**Job Category** Spa

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Brand** Westin Hotels & Resorts

**Schedule** Full-Time

**Relocation?** N

**Position Type** Non-Management

**Located Remotely?** N

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

**Heavenly Spa at The Westin Cape Town**

Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences offer the promise of treatments that are both unique and luxurious creating the perfect symmetry of luxury and well-being. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.

**Function**

**Required Experience & Qualifications**
- Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment
- At least 2 years' experience in a similar role i.e Receptionist within a 4 or 5-star Spa environment
- At least 2 years’ experience as a therapist in massage techniques, manicures, pedicures, waxing, face and body therapies within a spa & wellness environment
- Administration related qualification preferred
- Strong planning and administrative and organizing skills
- Proficient in MS Office and Spa booking systems
- Professional Disposition
- Problem solving, decision making and conflict resolutions skills
- People centric with a strong focus on the Guest experience
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

**Key Responsibilities**
- Adherence to Spa opening and closing procedures
- Ensure the front desk environment is kept neat and tidy at all times
- Oversee arrival and departure of guests, and access control
- Ensure that the standards of service excellence and guest satisfaction are maintained.
- Maintain a neat, clean and well-groomed appearance as per company standards
- Assist with Spa treatments as and when required
- Maintain a float and make a deposit and accurate report of receipts daily
- Control of cash and daily reconciliations
- Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
- Effectively maintain the booking system
- Assist with Stock checks as and when required
- Report professional stock par levels timeously
- Manage stock levels and administer utilization thereof
- Liaison with housekeeping team with regards to Spa amenities as required
- Initiate and place amenities orders as and when required
- Complete required administrative tasks
- Assist with efficient booking/upselling
- Deliver a variety of spa body treatments, massages, facials and waxing in a safe and comfortable manner as and when required
- Providing nail care services and treatments to clients, including manicures and pedicures and Gel nail therapy
- Adherence to health and safety as well as COVID protocols within the work environment and at work stations
- Maintain a neat, clean and well-groomed appearance as per company standards
- Maintain strict hygiene standards as set out by management
- Ensure workstations are kept neat and tidy before and after treatments
- Perform other duties as and when required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._