Sales and Technical Manager
2 days ago
Sales and Technical Manager
Key Performance Areas- Customer service & sales support creating client centricity
- Build strong relationships with customers personally and professional
- Manage sales budget and gross margin
- Attend to customer complaints effectively and respond within 24 hours
- Respond to customers technical service requests, troubleshoot technical issues, identify the fault, and ensure root cause is fixed
- Implement preventative maintenance programmes and visit customers to conduct equipment audits
- Identify and achieve measurable technical and process developments and improvements, innovative for corrective measures.
- Liaise between customer, planning, and internal sales to ensure accurate forecasting
- Understand the customers business deeply and provide packaging solutions
- Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics only)
- Previous experience in a technical sales role
- Organised, with the ability to build relationships at all management levels within customer organisations
- Proficient in Excel, able to generate reports and work with numerical data
- Highly self-motivated, energetic, and capable of motivating others
- Proficient in English able to read, write, and communicate professionally
- Own transport
- Should you reside in or around the Howick / Pietermaritzburg area is an advantage
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