IT Service Desk Co-Ordinator

1 week ago

Cape Town, Western Cape, South Africa Truworths Full time
Job Description
Join South Africa's leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast-paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world-class systems we are regarded as front-runners in this highly competitive environment.

We are looking for an IT-passionate and customer service-focused individual to join the Truworths Store Support Service Desk team. As an IT Service Desk Co-ordinator you will be responsible for 2nd line and 3rd line hardware and software support to all Truworths stores. You will also have the responsibility of developing SOPs, updating Knowledge Base, and providing coaching and training to the team.

Competencies

• Customer Services orientation

• Proven leadership track record

• Attention to detail and analytical

• Problem solving mindset

• Strong administration skills

• Excellent written and verbal communication skills

• Effective time management

• Highly self-motivated and driven

• Strong Team Orientation

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