Manager: Workshop | Europcar | Cape Town | REF13014

Position overall objective:

To coordinate, plan, deliver and manage daily team tasks in the workshop environment and the execution of standard operating procedures, resulting in the achievement of quality and service standards, agreed daily and weekly operating targets, and effective cost and productivity management.

Job Outputs:

• Plan, coordinate, manage and deliver own and team activities to ensure that agreed standards and operational objectives are met for the workshop.
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Manage workshop employees in relation to time and attendance, productivity, quality, team cohesion and escalate matters not resolved at supervisory level.
• Execute work in line with governance and compliance processes.
• Assist the team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
• Monitor and report on own and team's activities to provide timely information for decision making.
• Ensure the continued maintenance and effective functioning of workshop and other relevant equipment.
• Ensure that work is completed in adherence to organisationally approved Health and Safety requirements and standards.
• Identify financial risks and take necessary corrective measurements.
• Responsible to improve productivity, quality, and efficiency of operations.
• Ensure customer satisfaction regarding quality of service, information and support provided by a team under supervision.
• Adhere to all audit requirements as per OEM/Importers and organisation standards.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Continuously monitor actual process turnaround times, quality standards and resolve issues speedily in accordance with company/OEM/Importer standards, to meet and exceed CSI objectives

Minimum Experience:

• 2 years relevant experience in a similar environment managing an environment that sees high volumes of vehicle repairs within tight timelines; producing quality work in the process.

Minimum Qualification:

• Grade 12

Preferred Qualification:

• Qualified trade Technician/ Tertiary education relevant to national motor trade.

Minimum Requirement:

• Valid unendorsed driver's license
• Computer literacy with high level of accuracy.
• Working knowledge of Basic Conditions of Employment (BCEA).
• Technical competence across diverse brands – an advantage.

Competencies:

• Communication skills, including telephone skills
• Interpersonal Effectiveness
• Workshop Operations Expertise
• Personnel Management, including a working understanding of the application of labour legislation.
• Administration Skills
• Task/Priority Management
• Attention to Detail
• Accuracy
• Business Understanding
• Planning and Organising Skills
• Problem solving and Query Resolution
• Team player
• Working under pressure
• Deadline Driven/Results Orientation
• Occupational Health and Safety
• Empowering people
• Driving results
• Remaining composed
• Conflict management
• Managerial competence
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

Personal Attributes:

• Committed
• Professional
• Resilient
• Project a professional, mature and positive image during all interactions.
• Friendly but firm and maintain emotional control with all business dealings.
• Very comfortable with high volumes of work, a fast-pace and tight timelines given that the workshop effectiveness, quality and productivity levels significantly affect turnaround times of the vehicles on the car rental fleet.

If you are a self-motivated individual with a passion for the car rental industry, we encourage you to apply for the Depot Manager position at Europcar. Join our team and help us provide exceptional service to our customers.

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