Receptionist and Guest Support

Are you a highly articulate, visionary professional with a passion for exceptional guest experiences and operational excellence? Protea Ridge Guest Cottages, a premier lodge, conference, and event venue in
North Riding AH, Johannesburg,
invites you to join our small, highly effective, and fun-loving team as our new Receptionist & Guest Services Coordinator.

This is more than a desk job; it's a dynamic, hands-on role for a solutions-based individual who thrives in a fast-paced, fluid environment. We are an upmarket establishment with diverse corporate and luxury clientele, requiring a confident, non-judgmental approach to interacting with all cultures, races, and sexualities.

Your Impact:

• Guest Experience Champion: Deliver unparalleled service, managing reservations, seamless check-ins/outs, and ensuring every guest interaction is memorable and cost-effective.
• Operational Maestro: Work closely with our experienced managers and staff to ensure smooth, efficient venue operations, from coordinating events to monitoring daily activities. This is not a desk-bound role; you will be actively involved across the property.
• Revenue & Growth Driver: Actively promote and sell our event packages, always thinking of innovative ways to enhance our offerings and maximise efficiency. Opportunities for commission-based earnings exist.
• Tech-Forward & Marketing Savvy: Utilise advanced computer skills beyond basics, embracing AI tools and assisting with our online advertising and social media campaigns (access and familiarity with platforms is key, not personal activity).
• Solutions-Oriented Visionary: Proactively identify opportunities for improvement, contributing innovative ideas and acting as a problem-solver, not just identifying issues.

Who We're Looking For:

• Education: Minimum Matric / O-Levels / A-Levels.
• Communication: Fluent and articulate English (written and spoken) is essential. Anything additional is a plus.
• Mindset: Time, energy, and cost-aware, with a proven ability to be dynamic and adapt as the industry fluctuates. We foster personal and professional growth, playing to individual strengths and turning weaknesses into learning opportunities.
• Experience: Previous hospitality, reception, or guest services experience in a similar upmarket environment is preferred.
• Autonomy: A self-motivated individual who takes initiative; this role is impossible for those who base their work on what others are doing.

Essential Expectations (Please read carefully before applying):

• This is not a relaxed, stress-free role. It is demanding and requires constant engagement.
• You must demonstrate impeccable respect for time and people. Reliability and commitment are paramount.
• Strict reliability is required. Due to the nature of our operations, frequent absences or last-minute changes are not sustainable.
• Proximity to North Riding AH is crucial. Candidates should ideally reside within a 15-minute commute to ensure consistent punctuality for early mornings and late nights.
• We value your time and ours. Please assess your fit against these requirements. Due to high application volumes, only candidates who clearly meet the criteria will receive a response.

What We Offer:

• Collaborative Environment: Join a highly effective, fun, and experienced management team that values fluid cooperation and initiative.
• Growth: Significant room to grow within the role and earn more through commission.
• Compensation: Salary between R6,000 - R10,000 per month, dependent on experience.
• Work Schedule: Monday to Sunday (typically 8 am - 5 pm), with flexibility required for events. Up to 2 days off per week; normal leave conditions apply.
• Trial Period: A one-month trial period will commence upon employment.
• Accommodation: On-site accommodation is available.

If you are a problem-solver, passionate about hospitality, and ready to make a significant impact and grow with a leading establishment, we encourage you to apply

To Apply: Submit your CV. Also a short paragraph (or as long as you want) about why you think you are good at working in fluid, dynamic teams in hospitality.

Only successful candidates will be contacted.

PS: Say something to stand out

Visit
https://protea-
to apply