Junior Community Manager
2 weeks ago
Company Description
**Job Description**:
**Engage with the online community and respond to comments and requests**. Analyze web traffic and relevant community metrics. Relay community feedback to relevant internal stakeholders. Devise and implement community communication initiatives.
**Responsibilities include (but are not limited to)**:
- Manage and monitor multiple social media accounts (daily)
- Schedule content in line with social media best practice
- Accurately engage with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, TikTok, YouTube) in line with brand tone and guidelines
- Monitor and measure the impact of content, and analyze, review, and contribute to the delivery of social media reports.
- Work with the social media and account management teams to support any agency and client requirements through administrative, community management and research tasks.
- Read and understand content strategy documents and contribute fresh ideas.
- Coordinate and execute social media competition and prize draw by working closely with the account management and production teams.
- Create and manage effective crisis management communication.
- Manage and monitor social media event coverage (during and after work hours in line with Covid regulations)
**Qualifications**:
- Relevant tertiary qualification
- Minimum 2 years’ experience as a Community Manager with an Advertising Agency
- Proficient in MS Office (i.e., Word / Excel / PowerPoint etc.)
- Facebook Blueprint, Twitter Flight School or similar social media qualifications will be advantageous
- A good command of the English language (both written and verbal)
- Strong organizational and administration skills
- Strong multi-tasking skills (ability to work across more than one campaign at a time)
- Social media savvy
- Well versed in Digital
- Experience in using social media tools (i.e: Falcon IO, Sprinkler, Hootsuite, Sprout Social)
Additional Information
**Personality Attributes**:
- Team player with the ability to work independently
- Able to remain calm in a highly pressurized environment
- Proactive
- Assertive
- Creative “out of the box” thinking
- A “can do” attitude and willingness to go the extra mile
- Meticulous with attention to detail
- Accountable
- Resilient
- Reliable
- Strategic and creative problem solver
- Deadline driven
- Self-starter
- Adaptable to change and respond positively to new challenges
- Other
- Flexible to work beyond normal office hours (overtime if and when required)
- Comfortable to work on alcohol brands (if and when required)
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