Manager: Complex Claims X2

7 days ago

Bellville, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. OPPORTUNITY

The Santam Complex Claims Unit requires well qualified individual who is proficient in dealing with large, own damage personal and commercial lines short term claims.
WHAT WILL YOU DO

The Complex Claims Manager is accountable for the end-to-end handling and resolution of own damage personal and commercial claims. WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

**The following accountabilities are applicable**:
Appointment of appropriate resources
Customer Relationship Management
Serve as a Business Partner with all relevant Stakeholders
Cost effective claims handling
Claims Escalation
Process Improvement
Policy compliance
Legislative compliance QUALIFICATIONS AND EXPERIENCE

Matric/ Grade 12
Legal or Financial degree
Must have relevant short-term insurance-related qualifications
Minimum 10 years’ experience - large, own damage commercial and personal lines claims KNOWLEDGE

Comprehensive short-term procedural and practice knowledge
Comprehensive policy knowledge
Comprehensive applicable legislative knowledge COMPETENCIES

Driving Strategy
Commercial Orientation
Client Focus
Decision Making
Enabling Innovation
Change Leadership
Continuous Learning
Talent-Focused Leadership
Talent Enablement
Emotional Intelligence WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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