Claims administrator Legal

7 days ago

Bellville, Western Cape, South Africa MUA Insurance Acceptances (Pty) Ltd Full time R180 000 - R250 000 per year

CLAIMS ADMINISTRATOR LEGAL (Recoveries & Liabilities)

The position for a Claims Administrator (Legal) has become available at
MUA, Cape Town
. MUA is looking for a high energy dynamic individual. The successful applicant will assist the Claims Legal (Recoveries & Liabilities) team.

Main Purpose:

  • To ensure that all documentation for new claims is completed and captured on the system.
  • To process, facilitate and finalise all claims falling within the ambit of this position.

Main Job Functions:

  • Initiation of new legal matters.
  • Manage the Recovery/Legal Liability process and progress with external Legal Department and ensuring all SLA's are adhered to.
  • Update claims progress and estimates on the ABACUS system.
  • Manage an accurate diary of the workflow and deadlines for information and service.
  • Process payments as required.
  • Maintain a good relationship of co-operation, feedback and service to Brokers and Service Providers. This includes telephonic and written queries, and correspondence.
  • Provide reports to management as required.

Competencies (Key Requirements):

The suitable incumbent must have the following competencies:

  • Legal/Recovery claims background/experience of 3 – 5 years required.
  • Strong administrative and organisational skills.
  • Grade 12
    [Certificate to be supplied]
    / senior certificate.
  • The incumbent has relevant claims experience together with good administration skills and the ability to look at all aspects of the job, regardless how detailed.
  • Ability to be a team player that can actively encourage open and frank communication in a team environment. Encourages a climate of teamwork through their actions; and is committed to team goals rather than personal goals.
  • Positive and willing attitude
  • Ability to solve problems and adapt to change.
  • Ability to remain calm and productive under pressure.
  • Methodical / analytical ability and numerical ability – able to analyse situations, form opinions, and make decisions independently, and calculations accurately.
  • High level of communication skills (both written and verbal).
  • The ability to proactively develop customer relationships, making efforts to listen and understand the customer, anticipating and providing solutions to customer needs to customer satisfaction.
  • Computer skills (MS Office: Outlook, Word, and Excel). Power BI experience beneficial.

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