Claims Service Consultant

4 days ago

Bellville, South Africa Santam Full time

OPPORTUNITY

This career opportunity is available at Santam's Direct Claims department for a Motor Claims Service Consultant, who will be based in Bellville, Cape Town. WHAT WILL YOU DO

The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions. KEY RESPONSIBILITIES

Manage workload and instructions from system through any communication and or documents.
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding information.
Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction.
Compiling of all rejection letters and distribution thereof to relevant stakeholders. QUALIFICATIONS AND EXPERIENCE

Matric/ Grade 12
Minimum 3 years' relevant work experience in short term insurance motor claims settlement
Sound understanding of policy wordings
Motor claims handling experience
Commercial and Personal Lines claims experience
Fully computer literate (MS Office) SKILLS

Ability to verify and interpret policy and appraisal detail
Good communication skills
Ability to handle conflict and negotiate
Negotiation skills
Excellent verbal and written communication
Accuracy and attention to detail
Ability to work well under pressure WHO ARE WE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Claims Quality Consultant

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - Santam Tailored Claims Solutions has a position available for a Claims Quality Consultant, based in Belville, Cape Town. **JOB DESCRIPTION** - The Claims Quality Consultant monitors and analyses the interactions of Client Service Consultants, Desktop Assessors, and clients to provide feedback on adherence to policies, procedures,...

  • Claims Consultant Bellville, Western Cape Permanent

    2 weeks ago

    Bellville, South Africa PSG Konsult Ltd. Full time

    **Designation**: - Claims Consultant | Bellville, Western Cape | Permanent **Category**: - Administration and Operations **Job Level**: - Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents **Posted by**: - PSG Financial Services **Posted on**: - 14 Feb 2025 **Reference Number**: -...

  • Living Benefits Claims Consultant

    1 day ago

    Bellville, South Africa Sanlam Full time

    Living Benefits Claims Consultant Date: 3 Dec 2025 Location: Bellville, Western Cape, ZA Company: Sanlam Group Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business...

  • Disability Claims Consultant

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and...

  • Disability Claims Consultant

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** **Overall purpose of the role** - Assessing disability claims for validity taking into account the medical/clinical information, the job requirements and the policy contract. Case managing claimants through interaction with stakeholders aimed at facilitating successful return to work. Working closely with the...

  • Living Benefits Claims Consultant

    3 weeks ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam...

  • Claims Specialist

    7 days ago

    Bellville, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Retirement Fund Claims Administrator

    4 days ago

    Bellville, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible to ensure that benefit claims are processed and paid accurately and in accordance with the defined timing standards. Processing benefit claims Document collation Document distribution Document filing Basic capturing/ updating on the administration system: Capturing of Nomination Forms Static date in regards of new claims Static...

  • Claims administrator Legal

    5 days ago

    Bellville, Western Cape, South Africa MUA Insurance Acceptances (Pty) Ltd Full time R180 000 - R250 000 per year

    CLAIMS ADMINISTRATOR LEGAL (Recoveries & Liabilities)The position for a Claims Administrator (Legal) has become available atMUA, Cape Town. MUA is looking for a high energy dynamic individual. The successful applicant will assist the Claims Legal (Recoveries & Liabilities) team.Main Purpose:To ensure that all documentation for new claims is completed and...

  • Disability Claims Specialist

    2 weeks ago

    Bellville, South Africa Sanlam Full time

    **Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam...