Hospitality Manager

1 day ago

Stellenbosch, South Africa Warwick Wine Estate Full time

**Warwick Wine Estate is one of the most authentic destinations in the Cape Winelands: a place where friends and family come together to enjoy wine, food, and real connections - 365 days a year.**

**We are seeking a strong leader with the rare ability to combine big-picture thinking with efficient hands-on operational management. If you have the experience, skills, and ambition to take full responsibility for embedding operational excellence, guest delight, and profitability across every touchpoint, then we would like to hear from you**

**Requirements**:

- A track record of leadership with at least 5 years in senior hospitality, F&B, or guest experience management role within a high-volume environment.
- A proven history of managing, training, and leading both FOH and BOH teams.
- Strength in customer experience design, practical implementation and maintaining excellent service standards.
- Financial fluency: An ability to manage budgets, control costs, analyze and act on performance metrics.
- Operational proficiency across reservations, POS, stock control and reporting systems

**Responsibilities**:

- Full responsibility for the seamless execution of services, including all aspects of service delivery part of day-to-day operations.
- Management of a small but dynamic hospitality team ensuring a positive work environment with a firm handle on recruitment, skills development, motivation, and discipline within the team.
- Procurement of departmental operational and retail items, ensuring efficient administration and positive relations with all suppliers.
- Align hospitality initiatives with broader brand and commercial goals.
- Accountability for the Hospitality P&L and drive business success

**How to apply**:
Please submit your CV and a short letter outlining your vision for hospitality at Warwick Wine Estate.

Work Location: In person

Application Deadline: 2025/07/02

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