Hospitality Manager

3 weeks ago

Stellenbosch, South Africa Ken Forrester Wines Full time

Are you passionate about wine, exceptional service, and creating unforgettable experiences? We're looking for a dynamic and customer and admin-focused Hospitality Manager to join our team Ken Forrester Wines. Ken Forrester Winesis more than just a vineyard – it's a destination. We pride ourselves on our award-winning wines, breathtaking views, and the warm, welcoming atmosphere we offer our guests. Whether they're enjoying a wine-tasting tour, a special event, or simply a relaxing afternoon, we strive to provide a world-class hospitality experience at every turn. Key Responsibilities General management of all hospitality offerings at Ken Forrester Wines and wine lounge Effective administration of all tasting events and tasting room related administration Stock management, invoicing and ensuring accuracy in capturing sales Preparation and arrangement of logistics for sales through tasting area Implementation and monitoring of standard policies and procedures Input in annual budget, constant monitoring thereof Increase footfall in tasting room by presenting initiatives to increase sales, and building relationships with travel agencies Management & Development of Human Capital in tasting room Experience and qualifications needed 2-4 years management experience in a tasting room or similar environment Previous experience in the wine industry will be beneficial Excellent knowledge of wines and sales skills Excellent communication and interpersonal skills Lightspeed POS system knowledge will be beneficial Excellent customer service and the ability to put the customer first and to do problem solving Creating a memorable experience for all customers Excellent leadership and management skills If interested, please email your CV to. If you do not hear from us within 20 days, please consider your application as unsuccessful. POPIA disclosure : All personal information gathered in the recruitment process, will be used for recruitment purposes only. #J-18808-Ljbffr

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