Team Manager: Ob Claims Support

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
- Managing the team (Outsourced Business, co-insurance, Aggregates, SASRIA)
- Communicating and interacting effectively with people at all levels
- Reporting in terms of the Business Unit’s operations
- Reporting Outsourced Business, co-insurance, Aggregates, SASRIA
- Ensuring compliance to contracted service levels and optimization of processes
- Documentation and management of Lost Economic Opportunities (LEO) trends and deviations
- Management of data
- Ensuring client satisfaction improvement using CSI results
- Ensuring adherence to policies, legislative requirements
- Responsible for staff morale
- Managing of external and internal relationships
- Handling of performance related issues and disciplinary matters
- Leading and motivating staff
- Managing, supporting and developing a team of people to ensure service delivery
- Provide technical claims support
- Quality management/assurance for binder holders by providing a value-added quality assurance and auditing function that assists management.
- Interact with Santam claims services
- Client care and OSTI referrals.
- Other ad-hoc tasks as required by the business

**Minimum Requirements**: Qualifications and Experience
- Grade 12
- Insurance related qualification
- Computer literate (MS Word, MS Excel and MS Power Point)
- 5-7 years claims services - short term insurance environment both personal and commercial.
- Strong client service orientation
- Ability to work independently and under pressure
- Experience in managing, developing & coaching staff (advantage)
- Experience in correlating information, interpreting same and report on the information

Knowledge
- Fully computer literate (MS Word, Excel & PowerPoint)
- Relevant System knowledge (including Internal Santam Systems)
- Technical product knowledge with regards to short term insurance
- Understand the typical Claims value chain.
- Knowledge of claims processes
- Working knowledge of Santam Systems (e.g. Persetel & JDE)
- Personal & Commercial Lines experience/knowledge
- Knowledge of claims processes and claims handling skills
- Insurance product and process knowledge Qualification and Experience Grade 12 with 4 to 6 years related experience. Knowledge and Skills Claims administration Claims settlements of a complex nature Payment approval and rejections Operate within claims guidelines and compliance Coach and mentor less experienced short term claims clerks Personal Attributes Business insight - Contributing independently Manages complexity - Contributing independently Plans and aligns - Contributing independently Interpersonal savvy - Contributing independently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.