Team Lead

4 weeks ago

Johannesburg, South Africa Telesure Investment Holdings (Pty) Ltd. Full time

Team Lead: Claims Processing (Warranties) Locations: Gauteng, Johannesburg. Time type: Full time. Posted on: Posted Today. End Date: October 31. Job Purpose Lead a team of Processing Claims Consultants to ensure the effective validation of already‑captured claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets. Responsibilities Leadership and Direction: Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals. Performance Management: Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Operations Management: Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims. Operational Compliance: Identify, within the team, instances of non‑compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Data Collection & Analysis: Collate and analyse claims processing data using pre‑set tools, methods and formats; identify trends regarding the customer experience. Customer Management (Internal): Help senior colleagues manage client and customer relationships by using relevant client systems. Document Management: Create and ensure compliance with a company wide document management system. Administration: Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Correspondence: Respond to escalated requests using telephonic conversation or emails (internal and external). Involves working independently. Education Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA where applicable (Advantageous) A relevant 3-year Business related degree / diploma (Advantageous). Experience 3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (Essential). 1 or more years experience of supervising and directing people and other resources to achieve specific end results (Essential). Our Work Experience Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area. #J-18808-Ljbffr

  • Sales Team Lead

    1 week ago

    Johannesburg, South Africa Lead Generation Group Full time

    **Sales Team Lead (Remote)** **Location**: South Africa (Remote) **Schedule**: US Hours **About the Company** Lead Generation Group is shaking up the world of B2B lead generation. We’re not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we’re searching for a...

  • CRM Team Lead

    6 days ago

    Johannesburg, Gauteng, South Africa Dream Team Gaming Full time R1 200 000 - R2 400 000 per year

    Overview & Purpose:We are seeking a collaborative and strategic CRM Manager to work closely with our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator.The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention, reactivation, and...

  • CRM Team Lead

    4 days ago

    Johannesburg, Gauteng, South Africa Dream Team Gaming Full time R1 200 000 - R2 500 000 per year

    Overview & Purpose:We are seeking a collaborative and strategic CRM Manager to work closely with  our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator.The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention, reactivation, and...

  • CRM Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dream Team Gaming Full time R1 200 000 - R3 600 000 per year

    Overview & Purpose:We are seeking a collaborative and strategic CRM Manager to work closely with our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator.The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention, reactivation, and...

  • CRM Team Lead

    1 week ago

    Johannesburg, South Africa Dream Team Gaming Full time

    **Overview & Purpose**: We are seeking a collaborative and strategic CRM Manager to work closely with our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator. The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention,...

  • Sales Team Leader

    7 days ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R210 000 - R420 000 per year

    Job description Sales Team Lead (Remote)Location: South Africa (Remote)Schedule: US HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong,...

  • Sales Team Leader

    2 hours ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R400 000 - R2 000 000 per year

    Job description Sales Team Lead (Remote)Location: South Africa (Remote)Schedule: US HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong,...

  • Sales Team Leader

    9 hours ago

    Johannesburg, South Africa Lead Generation Group Full time

    **Location**: South Africa (Remote) **Schedule**: US Hours **About the Company**: Lead Generation Group is shaking up the world of B2B lead generation. We’re not interested in low-value volume. We focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we’re searching for a strong, experienced **Sales Team...

  • Sales Development Team Leader

    2 days ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R480 000 - R1 144 000 per year

    Sales Development Team LeadLocation: South Africa (Remote)Schedule: UK HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong, experienced Sales...

  • Sales Development Team Leader

    2 hours ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R400 000 - R800 000 per year

    Job description Sales Development Team LeadLocation: South Africa (Remote)Schedule: UK HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong,...