Customer Service Team Leader

1 week ago

Durban, South Africa Bespoke International group Full time

To be the voice of the Customer Service Team, helping customers and Store colleagues, delivering excellent customer service within every interaction.

Customer Service Voice and Non Voice

Managing a team of people to deliver exceptional customer service.

To motivate, lead and coach a team of agents to achieve KPI requirements

Minimum Requirements:

- Matric
- Team Leader Voice Customer Experience & Non Voice Customer Experience (12 Months) Retail/Ecommerce experience Inbound Call Centre Experience (UK)
- Ability to take responsibility for own work in a high volume and often pressurized environment with conflicting priorities
- Ability to identify areas for improvement and raise as appropriate

Job Responsabilities:
The Customer Manage customer escalations promptly and efficiently, seeking advice and support where necessary

Maintain a courteous and calm manner at all times to de-escalate stressful situations

Do what is right for the customer, putting them first in your approach, to resolve their queries in a respectful and supportive manner

Resolve all queries raised by the customer and respond appropriately to each one

Leave an amazing impression

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines

Ensuring inbound and outbound calls are handled in a timely manner

Ability to problem solve and deal with unexpected changes

Using the relevant systems, take ownership for and resolve all customer enquires Support other team members and maintain a family/customer focused work culture

In line with the department KPIs, achieve and deliver consistent results. Owning your performance, looking to see what you are delivering well and work on the areas for development

Trust your own actions but don't be afraid to seek support if needed

Effectively liaise with Technical Services as and when appropriate to resolve issues

Willingly seek and act from feedback given from others during call coaching and monitoring, to ensure both personal development and the provision of a first-class customer service

Provide reporting and analysis as required internally

Keep up to date with, and comply with, all company policies and procedures and

working practices

Play an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our core values

**Job Types**: Full-time, Permanent

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Essity Full time

    Customer Service Team Leader page is loaded## Customer Service Team Leaderremote type: On Sitelocations: Durban , South Africatime type: Full timeposted on: Posted Todayjob requisition id: Essity ## **Customer Service Team Leader**## **About the Role**There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa...

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Essity AB Full time

    Essity B 259.2 (+2.9 SEK) on 21-Nov- :29 There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa reporting to the Customer Logistics Manager The successful candidate will be responsible for leading the team ensuring operational excellence, team efficiency and exceptional customer service delivery to...

  • Customer Service Team Leader

    1 week ago

    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** To manage and support a high performing customer service team, ensuring service levels and customer experience is of a high standard. Facilitate effective complaints handling and resolution to customers across various service and social media platforms. **DUTIES AND RESPONSIBILITIES** **Manage daily customer service...

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 019797 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - To ensure service...

  • Customer Service Team Leader

    3 days ago

    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 022495- **Listing status**: Online- **Position summary***Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes - **About our company**- Clicks Group - **Introduction**- To ensure service excellence...

  • Customer Service Team Leader

    7 days ago

    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 019108 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Grou **Introduction** - To ensure service...

  • Customer Service Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time R250 000 - R500 000 per year

    Listing reference: 022495Listing status: OnlineApply by: 9 November 2025Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainLocation: DurbanContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionTo ensure service excellence at the point of sale by ensuring...

  • Global Customer Service Leader

    7 days ago

    Durban, South Africa Mondi Group Full time

    A global packaging and paper leader is seeking a Customer Service Manager to lead teams in KwaZulu-Natal, ensuring efficient order management and high customer satisfaction. The ideal candidate will have a strong background in supply chain management, project management, and international trade, with 5-10 years of experience. We offer a supportive...

  • Team Leader

    7 days ago

    Durban, South Africa Custom Connect Full time

    Are you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

  • Customer Care Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Careers Site Full time R250 000 - R500 000 per year

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...