Customer Service Team Leader

7 days ago

Durban, South Africa Clicks Group Limited Full time

**Listing reference**: 019108

**Listing status**: Online

**Position summary**

**Industry**:Wholesale & Retail Trade

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Durban

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Grou

**Introduction**
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job description**

**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Minimum requirements**

**Qualifications and Experience**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience

**Skills, Abilities and Job Related Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Contractual Hours**:

- 27 - 40hrs

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**We are committed to the principles of Employment Equity.

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Essity Full time

    Customer Service Team Leader page is loaded## Customer Service Team Leaderremote type: On Sitelocations: Durban , South Africatime type: Full timeposted on: Posted Todayjob requisition id: Essity ## **Customer Service Team Leader**## **About the Role**There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa...

  • Customer Service Team Leader

    1 week ago

    Durban, South Africa Bespoke International group Full time

    To be the voice of the Customer Service Team, helping customers and Store colleagues, delivering excellent customer service within every interaction. Customer Service Voice and Non Voice Managing a team of people to deliver exceptional customer service. To motivate, lead and coach a team of agents to achieve KPI requirements Minimum Requirements: -...

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Essity AB Full time

    Essity B 259.2 (+2.9 SEK) on 21-Nov- :29 There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa reporting to the Customer Logistics Manager The successful candidate will be responsible for leading the team ensuring operational excellence, team efficiency and exceptional customer service delivery to...

  • Customer Service Team Leader

    1 week ago

    Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** To manage and support a high performing customer service team, ensuring service levels and customer experience is of a high standard. Facilitate effective complaints handling and resolution to customers across various service and social media platforms. **DUTIES AND RESPONSIBILITIES** **Manage daily customer service...

  • Customer Service Team Leader

    2 weeks ago

    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 019797 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Durban **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - To ensure service...

  • Customer Service Team Leader

    4 days ago

    Durban, South Africa Clicks Group Limited Full time

    **Listing reference**: 022495- **Listing status**: Online- **Position summary***Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Durban - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes - **About our company**- Clicks Group - **Introduction**- To ensure service excellence...

  • Customer Service Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time R250 000 - R500 000 per year

    Listing reference: 022495Listing status: OnlineApply by: 9 November 2025Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainLocation: DurbanContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionTo ensure service excellence at the point of sale by ensuring...

  • Global Customer Service Leader

    1 week ago

    Durban, South Africa Mondi Group Full time

    A global packaging and paper leader is seeking a Customer Service Manager to lead teams in KwaZulu-Natal, ensuring efficient order management and high customer satisfaction. The ideal candidate will have a strong background in supply chain management, project management, and international trade, with 5-10 years of experience. We offer a supportive...

  • Team Leader

    7 days ago

    Durban, South Africa Custom Connect Full time

    Are you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...

  • Customer Care Team Leader

    1 week ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Careers Site Full time R250 000 - R500 000 per year

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...