Customer Service Team Leader

Customer Service Team Leader page is loaded## Customer Service Team Leaderremote type: On Sitelocations: Durban , South Africatime type: Full timeposted on: Posted Todayjob requisition id: Essity ## **Customer Service Team Leader**## **About the Role**There is an opportunity for a Customer Services Team Leader to join our team based in Pinetown, South Africa reporting to the Customer Logistics Manager The successful candidate will be responsible for leading the team ensuring operational excellence, team efficiency and exceptional customer service delivery to internal stakeholders and external customers.We're looking for people who embody our values, who aren't afraid to challenge, innovate, move at fast pace. Someone who is customer centric, highly organized and collaborative working across functional teams. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.## **What You Will Do*** Coaching, motivating and leading the team to deliver on operational requirements and service level adherence;* Manages systems and tools for order entry and team operations, ensuring optimal functionality and outcomes;* Liaises with the warehouse to resolve stock accuracy issues and ensures timely updates of item records;* Ensures inbound stock is supplied promptly to meet customer demand and service level agreements (SLAs).* Reports on aged orders and maintains the order book to ensure system accuracy and currency;* Provides weekly updates to customers, Sales team, and internal stakeholders on order book status and sales values;* Timeous communication of operational challenges to all stakeholders;* Manages master data and audit trails to ensure accuracy and integrity of customer information.* Responsible for all reporting within the Customer Service Team;* Leads projects focused on operational improvements and efficiency gains.## **Who You Are*** Must have matric, with tertiary qualification in relevant field of Customer Services, Supply Chain or Business Administration;* 5 years experience in Customer Services within Medical Device or FMCG industry, preferably with at least two leadership experience.* Must be proficient in Microsoft Office and advanced Excel, highly numerate with strong attention to detail and accuracy;* SAP experience and exposure to order entry tools, including EDI operational activities troubleshooting.* E-commerce experience front and backend;* Excellent communication skills (listening, written and verbal) and be fluent in English;* Must be punctual, organized with excellent attention to detail with strong time management skills.## **What We Can Offer You**Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us## **Location**Pinetown, South Africa## ## Application End Date:03 Dec 2025## ## Job Requisition ID:Essity Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity#J-18808-Ljbffr