Team Leader

6 days ago

Durban, South Africa Custom Connect Full time

Are you an experienced Team Leader in customer service ready for your next challenge?

At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and fostering continuous team development.

**Fluency in both Dutch and English is essential for this position.**

**What will you do?**
- Lead and motivate your team to achieve set targets and ensure customer satisfaction.
- Monitor performance, analyze KPIs, and implement improvement actions where needed.
- Act as the primary point of contact for your team, ensuring clear communication and a positive working environment.
- Identify training needs and support the professional growth of your team members.
- Handle escalations professionally and work towards effective solutions.

**What do we offer?**
- A competitive salary based on experience.
- A dynamic and supportive work environment within an international organization.
- Opportunities for professional growth and development.

Are you the experienced Team Leader we are looking for? Connect with us to discuss the details and take the next step in your career

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