Sales & Service Manager

**PURPOSE OF JOB**

To ensure the following;
- Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
- Effective customer service through building of relationships and effective service delivery.
- Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

**KEY RESPONSIBILITIES **include the following. Other duties may be assigned.
- Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
- Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
- Subdivides the customers into portfolios to direct the focus of team.
- Ensures clear understanding between clients and Metrofile to deliver service as agreed.
- Leverages client base to capitalise on cross-selling opportunities.
- Ensures new business generation and achievement of sales & service targets, by:

- ensuring understanding of client needs by business sector
- researching and understanding client needs to customise and focus the service offering
- engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering
- driving regional initiatives to promote service offering and educate clients on services and products
- training and educating sales team on product/service offering and client engagement
- Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
- Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
- Ensures all administrative aspects of the team are maintained as compliant with company policy.
- Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
- Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.

**People Management**
- Ensures that staff are trained, skilled and that their expertise is optimally applied.
- Ensures that the working environment contributes to improve staff morale and increased productivity.
- Monitor performance of the team and address any non-performance issues.

**Cost Management**
- Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

**SUPERVISORY RESPONSIBILITIES**
- Has overall responsibility for a total staff complement of 10 - 20

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required._
- Bachelor’s Degree - Marketing / Business Management.
- At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.
- Must be IT literate.
- Account management experience in document management and archival related or similar. industry sales will be an advantage.
- Must have business to business (B2B) experience.
- Must have excellent track record in delivering high level sales presentations.
- Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
- Must have excellent communication and interpersonal skills.
- Must have a flair and drive for sales.
- Must hardworking and solutions driven.
- Must be a team player.
- Must have business acumen and be able to communicate with senior to top management levels.
- Must be prepared to travel between sites/clients.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Must have experience in tender document preparation.
- Must have own vehicle and valid driver’s license.