I.t Support Specialist

1 day ago

Durban, South Africa Pro Talent Full time

Our Client, based in the North of Durban, is seeking an I.T Sipport Specialist:
**Knowledge and Compliance**:

- General knowledge of the office environment, equipment and procedures
- Proven experience as an IT Support Specialist or similar role - Min 1 year
- Proven experience in SharePoint and OneDrive
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with remote support tools and methodologies.
- Must have worked with CCTV

Education Requirements:

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

Primary Responsibilities:

- Desktop and Workspace Setup:

- Configure and set up desktop computers and workspaces for new employees.
- Ensure all hardware components are in optimal working condition.
- Collaborate with relevant departments to customize workspaces based on specific job requirements.
- Create and maintain SharePoint and One-Drive Folders
- Remote Software Support:

- Provide remote assistance to end-users for software-related issues.
- Troubleshoot and resolve software problems, escalating complex issues as needed.
- Technical Support:

- Diagnose and resolve hardware issues, coordinating with vendors for repairs or replacements when necessary.
- Maintain an up-to-date inventory of hardware and software assets.
- Conduct regular system checks to identify and address potential issues proactively.
- Equipment Maintenance:

- Ensure all equipment is cleaned and maintained by creating and executing a maintenance schedule.
- User Training:

- Conduct training sessions for end-users on basic IT procedures and best practices.
- Create user-friendly guides and documentation for common technical tasks.
- Collaboration:

- Collaborate with other departments to understand their specific IT needs and tailor support accordingly.
- Collaborate with external service providers to ensure all SLA are in place and maintained accurately; and that the company is being properly invoiced.

**Salary**: Up to R25 000 CTC

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