BI Analyst

Are you a data enthusiast with a knack for turning complex information into actionable insights?

Our innovative organisation based in Umhlanga seeks a **skilled Business Intelligence Analyst** to enhance and improve the top-line business understanding and decision-making processes by collecting, analyzing, and reporting of data to the various business departments.

The successful incumbent must display strong multi-tasking and problem skills. We require a pragmatic and thorough self starter who enjoys working independently as well as within a team environment. The ability to work in a dynamic results orientated environment is essential.

**JOB RESPONSIBILITIES**:

- You must have the ability to create both standardized and custom reports, analyse the data within and report to the business department on the findings.
- Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
- Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
- Projects will range from small, distinct pieces of work to long term program engagements
- You will be expected to deliver quality work on your assigned projects
- Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
- Assist with data collection and processing procedures considering the business requirements and data relationships.
- Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
- Create written reports and/or data visualizations that business stakeholders can use to monitor metrics and make decisions.
- Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
- Provide direction regarding patterns, trends, and market analysis to drive business decisions.
- Writing relational and multidimensional database queries
- Building, implementing and supporting the BI solutions
- Assist in problem resolution to the team through problem research
- Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
- You will be working with business to understand requirements and deliver solutions
- You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
- Translate business needs to technical specifications and deliver on the output
- Debugging, monitoring and troubleshooting solutions
- Analytical mind with a problem-solving aptitude
- You will also be required to perform administrative and other ad-hoc functions as and when required by the team

**MINIMUM REQUIREMENTS**:

- Matric / Grade 12
- Bachelor’s Degree (preferred) or Generic Management Level 5 qualification
- At least 3 years experience as an Business Intelligence Analyst within a call centre environment is essential
- Prior Accounting/Finance experience is preferred
- Familiarity with reporting in sales, marketing and other operational departments is required
- Must have solid working experience using the following tools:

- Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
- MySQL
- R / Python
- Proficient in Microsoft Excel
- Knowledge of business processes and functional areas
- Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
- Experience in estimating solution development and delivering solutions against those estimates