Account Manager

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**Role Purpose/Business Unit**:
The Account Manager will be required to maintain and improve the existing business and identify, acquire new business,
The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator. The Account Manager will be responsible to engage different levels of stakeholders to maintain the relationship

**Your responsibilities will include**:
**Responsible for managing Public Enterprise accounts and delivering profitable, long-term business from those ac**counts
- The Account Manager will be responsible for managing their allocated accounts on a day-to-day basis:

- Are the single point of contact for both the customer and Vodacom’s internal third parties who may need to communicate and deliver solutions to the customer
- The Account Manager is responsible for building the relationship with the customer and will be required, when appropriate, to entertain the client which may at times involve meeting with the customer after normal working hours
- Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
- Develop new and existing relationships, at all levels,
- Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
- Identify winning strategies including working proposals,
- Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.- Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.

**Ensures delivery of annual revenue targets through delivery of full product mix**
- Be responsible for modelling commercial propositions tailored to suit customers’ requirements whilst supporting the Vodacom commercial principles.
- Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities.
- Work with Line Manager to Agree and recommend financial targets per account.
- Understand the competitive market and use knowledge to increase margin and total contract value.
- Look for opportunities to up-sell and cross-sell into accounts.
- Evaluates performance, risks in nominated accounts and revises plans where appropriate.

**Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers**
- Build strong long term relationships using a high and wide approach to strategy.
- Key interface to customer, contributing to a developing strategy, and providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
- Understand the customer’s decision making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
- Secure, manage and deepen the Vodacom customer relationship with the focus being to build Vodacom’s credibility and explore ways to present solutions to meet customer needs.
- Develop a partnership approach to sales, customer fulfilment and post sales strategy for accounts covering all areas of the customers’ business.
- Work with the customer’s fulfilment and delivery plan to ensure services are delivered right first time.
- Provide customer insight to help influence Vodacom decision makers to secure appropriate resource and delivery as required.

**Provide input to help with decisions about new propositions, product mix and services for customers**
- Develop & implement Vodafone Way of selling roadmaps for all opportunities where applicable.
- Analyse local customer data and ensure best practice is used in order to build accurate commercial offers.
- Work with commercial team to respond to tender processes and Request for Proposals (RFPs).
- Responsible for representing customer views and insight to help define product proposition roadmaps for customers
- Matric with a minimum of 3-5 years’ experience in Account Management.
- A 3 year commercial (B.Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.
- A minimum of 3 years relevant working experience - essential.
- Experience in solution sales and relationship management or enterprise solution selling within companies - essential.
- A good understanding of converged and networking technologies and services.
- Proven successful account acquisition and development in a company environment
- desirable Demonstrated success in networking and r