Manager, Operations, Solutions

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Manager, Operations
Time Type: Full time

**Minimum Requirements**

Grade 12

**Tertiary Education: A completed Tertiary Qualification in Logistics**

**Computer Skills**: Advanced computer literacy level in MS Word, Excel, PowerPoint and Outlook. Proficient in Excel/PowerPoint for data management and reporting. Experience in Red prairie (Cargowrite)
- Beneficial.

3-5-years’ experience and effective working knowledge of a Warehouse Management System Or ERP system

Management experience.

B2B/ Retail Operations Experience - Beneficial

**Job related requirements**
- Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping (5S) and batch and expiry control;
- Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment;
- Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
- Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
- Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
- Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
- SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;
- HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes

**Added advantages for this role**:

- Retail experience & understanding
- Project management experience
- High EQ
- Effective leadership skills
- Excellent client relationship history
- System enhancement experience
- Team involvement
- Deadline Driven
- Self-Motivator
- Ability to work under pressure
- Strong attention to detail
- Ability to plan long term
- Negotiation and conflict management skills

**Main purpose of the role**

Manage all aspects of contract logistics operation to ensure:

- Daily cost control, including actual heads not exceeding authorized, and no overtime.
- Contractual obligations and SLA/s consistently achieved.
- Credibility and trust relationship developed with clients resulting in satisfied client that renew with DSV
- Multi-skilled, motivated and productive staff with low staff turnover.
- All aspects of compliance, including HSE and QMS managed and compliant at all times

**Duties and Responsibilities**

Manage and take ownership of operation/s to:

- Consistently achieve or exceed EBIT targets
- Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
- Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are

challenged and every effort is made to avoid or reduce them from month to month
- Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
- Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages
- Maintain frequent and excellent communication and effective expectation management with client
- Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
- Maintain Internal and External Reporting of accurate and high-quality content and format
- Identify, drive and implement improvements in support of productivity & cost savings
- Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
- Ensure Corrective and Preventative Action reports and register are kept up to date
- Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with