Wholesale Customer Service Clerk

5 days ago

Cape Town, South Africa Crocs South Africa Full time

**Customer Service**
- Communicate with customers
- Deal with Wholesale Customers
- Clear communication with customers
- Create and reconcile reports of all possible customer issues so they can be highlighted to Sales Manager
- Ensure in-depth product knowledge keeping up to date with seasonal stock and product enhancements
- Assist Visual Merchandiser with customer queries, movement of Point of Sale and marketing material
- Professional interaction and liaison with customers, suppliers and employees

**Stock Management**
- Manage and plan the Order Book
- Provide service to agents / field teams
- Obtain approval from Sales Manager for non-standard requests allocations and then action
- Filing and general admin
- Work closely with logistics team to ensure clear channels of communication through the supply chain
- Meet prescribed deadlines and targets

**Customer Orders**
- Manage the entry of all customer orders for your specific brand into relevant ERP
- Action approved order amendments
- Action approved customer returns
- Reporting on customer orders
- Ensure alignment with Local Logistics in order to ensure correct prioritising of orders
- Ensure orders are updated with planned delivery dates
- Ensure that Local Logistics have correct VAS information timeously (labels etc.)
- Follow up on sales and offer replenishment or fill in orders for House Accounts
- Assist with corporate sales

**General**
- Maintaining a professional image whilst in the office or travelling
- Keep work area clean and tidy
- To assist in the development of sound operational procedures and guide and nurture less-experienced team members
- Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time

**Values**
- Act Sustainably
- Celebrate the Wins
- Stand for equality
- Love athletes
- Fight on together

**Requirements**:

- Grade 12
- At least 4 years working experience within a South African retailer or similar Customer Service environment
- Experience in outbound Logistics would advantageous
- Experience on SAP will be beneficial
- MS Office proficiency in Excel level intermediate to advanced
- Accuracy of work crucial
- Strong customer first service focus and flexible in approach
- Ability and experience in working in a dynamic ever-changing environment
- Ability to work under pressure
- Excellent telephone etiquette
- Good time management and reliable
- Ability to prioritize tasks according to importance in a fast-paced environment
- Multi-tasking capability without compromising on quality
- Dependable, punctual and able to work flexible working hours
- Proactive problem solving skills

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