Systems Supporter

2 weeks ago

Gauteng, South Africa University of Johannesburg Full time

**Advert reference**: uj_002118 **Advert status**: Online **Position Summary** **Industry**:Education & Training**Job category**:Education and Training**Contract**:Permanent**Remuneration**:Market Related**EE position**:EE**Level**:Skilled**Introduction** The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future". **Job description** **_ For more information, please review the following link: _**_Justice/Criminal/NRSO_** **Responsibilities**: - Assist with incident logging and investigation. - Track and follow-up on reported incidents and projects. - Assist with the testing of solved incidents and new developments. - Regularly review user systems access and update rights. - Administer and support Student Finance systems, including ITS Integrator, Bursary Hive System, Q-Management System, etc. - Communicate with third-party service providers. - Collaboration with UJ staff and other stakeholders. - Conduct monthly cleanup of Student Finance SharePoint folders, and documents. - Serve as the webmaster and content creator for the Student Finance webpage. - Administer and support new projects/new enhancements on systems for Student Finance. - Assist with the gathering of requirements from stakeholders. - Perform tests on new developments, enhancements, and on program errors. - Assist with the training of users. **Minimum requirements** - Diploma or Advanced Certificate (NQF6) in Information Systems or Financial Information Systems. - Three (3) years of experience in the higher education environment, especially within the student finance environment and supporting systems. - Knowledge of ITS Integrator system, particularly the ITS Integrator Student Finance System. - Familiarity with the automation systems, e.g., Microsoft Power Automate, SharePoint, Visio etc. **Competencies and Behavioural Attributes**: - Excellent verbal and written communication skills. - Good interpersonal skills. - Good problem-solving skills. - Flexibility and versatility as a team player. - Highly organized with excellent follow-through abilities. - Attention to detail. - Reliability and Integrity. - Ability to work under pressure in a complex environment. - Analytical thinking. **Recommendations**: - Good problem-solving skills. - Excellent understanding of accounting principles. - Ability to work under pressure with large volumes. - Good conflict management and decision-making skills. - Proficiency in English. **Enquiries**: **Enquiries regarding job content**:Mr. Luvuyo Haas (Senior Manager: Bursaries) on Tel: (011) 559 5169**Enquiries regarding remuneration and benefits**:Mr. Lithale Mnqandi (HCM Business Partner) on Tel: (011) 559 3116

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