Itransact Service and Support Manager
3 days ago
Gauteng, Randburg
- R22 500 - R25 000 Monthly Cost To Company
I transact Service and Support Manager in Randburg
**Minimum requirements**:
- Relevant tertiary qualifications or suitable experience
- 5 Years of Industry experience and product knowledge in Contact Centre Team Leader
- Client Service driven
- Ability to work under extreme pressure
- Managing daily operations of the contact centre
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimise errors and track operative performance
- Reviewing the performance of staff, identifying training needs and planning training sessions
- Recording statistics, user rates and performance levels of the centre and preparing reports
- Handling complex customer complaints/enquiries
- Resource Management
**Consultant**:
**Charlene Nel**
**- Dante Personnel**
**Pretoria Silver Lakes**
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- For more information please contact:
- Charlene Nel
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