Service Manager

7 hours ago

Randburg, South Africa FirstRand Full time

Job Description

Hello Future IT Service Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

- Responsible for activities associated with the identification prioritisation and resolution of reported problems.
- Experience as a Scrum Master / DevOps
- Major Incident Management experience
- Relevant Project Experience

You will be responsible for:

- Drive significant growth and profitability in the context of cost management
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
- Resolve all customer queries efficiently, and within agreed timelines.
- Prepare business communication that is of a professional standard
- Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
- Comply with governance in terms of legislative and audit requirements
- Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

We can be a match if you have:

- Related IT Degree
- 5-6 Years experience in a similar role
- ITIL Foundation ( Minimum ) certification

Job Details

30/05/25

  • General Manager Jhb

    1 week ago

    Randburg, South Africa Magnet Service Binder Full time

    General Manager – Magnet Binder Services Working Hours: 07:30 to 16:30 Monday to Thursday07:30 to 15:30 Friday As we continue to grow and evolve, we’re looking for a seasoned General Manager to optimise and oversee the operational backbone of the business — from procurement and production, to finance, inventory, and logistics. ABOUT US Magnet Service...

  • Service Manager

    1 week ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Service Manager

    2 days ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Service Manager

    2 weeks ago

    Randburg, South Africa Hach Full time

    This role will be involved in strategic planning for service revenue expansion and growth as well as management of processes and activities of the service department. Activities include and are not limited to repair and maintenance of analyzers - including bench repairs and site work, across Sub Saharan Africa. Role and Responsibilities Build and maintain a...

  • Managed Service Manager

    7 hours ago

    Randburg, South Africa iSON Xperiences Full time

    **Managed Service Manager - Consumer Electronics** **Contract Position** **Based in Randburg** To manage the Service centre department. This entails ensuring that the business commercials reflect those agreed to with clients as well as people and financial management. **JOB PURPOSE**: - Manage a team of technicians - Responsible for assigning electronic...

  • Manager Service Delivery

    2 weeks ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Bureau Services Manager

    2 weeks ago

    Randburg, South Africa Tracker Connect Full time

    Introduction The 24HR Critical Services Division is seeking a dynamic Bureau Services Manager to lead Tracker’s Bureau Services division in delivering proactive, client-centric fleet management solutions. The Manager will drive operational excellence, strategic client engagement, risk mitigation, and scalable service delivery, ensuring Tracker remains the...

  • Bureau Services Manager

    2 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    The 24HR Critical Services Division is seeking a dynamic Bureau Services Manager to lead Tracker’s Bureau Services division in delivering proactive, client‑centric fleet management solutions. The Manager will drive operational excellence, strategic client engagement, risk mitigation, and scalable service delivery, ensuring Tracker remains the preferred...

  • Patient Services Manager

    2 weeks ago

    Randburg, South Africa LIFE Healthcare Group Full time

    Overview A vacancy exists for a Patient Services Manager , based at Life Fourways Hospital , reporting to Belinda De Meyer , Finance & Admin Manager . The successful candidate will be responsible for the management and coordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure...

  • Patient Services Manager

    3 weeks ago

    Randburg, South Africa LIFE Healthcare Group Full time

    Overview A vacancy exists for a Patient Services Manager , based at Life Fourways Hospital , reporting to Belinda De Meyer , Finance & Admin Manager . The successful candidate will be responsible for the management and coordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure...