Key Accounts Executive

3 days ago

Durban, South Africa Freightmore Durban Full time

**THE FREIGHTMORE GROUP OF COMPANIES**

**Key Accounts Executive - Durban**

**FUNCTION**:
Responsible for handling the most critical accounts of the organization. That said, they play a major role in ensuring good relationships with the holders of these accounts, which, in turn, is essential for the company's growth and success.

**Minimum Requirements**:

- 2 years of Freight Industry experience (Key Account Executive advantageous)
- Sound knowledge of the Road Freight Industry
- Parcel Perfect proficient
- Grade 12
- High Level of administrative and organisational skills
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate (Outlook, Excel, Word & PowerPoint)

**Key Performance Areas**:

- Retain and expand existing business
- Build strong customer relationships
- Seek opportunities to grow customer sales
- Provide excellent customer service with speed and enthusiasm
- Provide customers with accurate daily, weekly, and monthly freight management reports
- Accurate record keeping of customer information
- Accurate record keeping of customer call report
- Resolve customer queries timeously
- Follow up on outstanding queries and provide feedback timeously
- Ensure customers do not run out of stationary supplies
- Conduct regular customer visits
- Understand existing clients and their business needs
- Operate as the lead contact point
- Ability to lead and contribute to the sales team
- Act as coordinator for key personnel, including support, service, and management resources in order to meet account performance objectives and customer expectations
- Proactively assess, clarify and validate customer needs on an ongoing basis
- Communicate effectively in person, in writing, and over the telephone with customers to research, analyse and interpret complex information and produce clear verbal and written reports in response to needs
- Work closely with Sales Managers, Branch Managers & Managing Director to ensure we always understand all customer needs and that we offer the best solutions.

**Salary**: From R1.00 per hour

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

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