Senior Front of House Manager

7 days ago

Johannesburg, South Africa Spur Full time

**Job Advert Summary**:
Doppio Collection, made up of Doppio Zero, Modern Tailors and Piza e Vino endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Doppio Collection journey. Doppio Collection’s employees are passionate and purpose-driven people growing great brands. A career at Doppio Collection is an opportunity for an employee to nurture, learn, grow, and realise their full potential.

The purpose of the Front of House Manager role is to oversee all aspects of customer service and hospitality within a business establishment, ensuring a positive experience for guests. This includes managing front desk operations, coordinating reservations, supervising staff, maintaining cleanliness and organization in public areas, and addressing any customer concerns or inquiries promptly and professionally. Ultimately, the Front of House Manager plays a crucial role in upholding the reputation and ambiance of the establishment while maximizing customer satisfaction and loyalty.

**Minimum Requirements**:
**Knowledge and Experience Requirements**:

- Grade 12
- Higher Certicate/ Diploma Qualification
- Hospitality Qualification
- Advantageous
- Pilot Software Experience.
- 2 - 4 years’ experience in managing a kitchen.
- Team Management and coordination and motivation
- Knowledge and Practice of all safety and hygiene standards according to HASAP regulations.

**Duties and Responsibilities**:
**Role and Responsibilities**:

- Handling and oversight of SOPs with regards to food preparation, cleaning, and waste (including recycling).
- Attendance, active participation and coordination of self and team in all relevant training sessions on & off site.
- Control and oversight of quality, consistency, and supply specification.
- Understanding and implementation of effective food cost control and management practises.
- Training, coaching and guidance to team and new hires.
- Inventory Management, stock count, rotation, and storage practices.
- Rostering and scheduling.
- Ordering and receiving of supplies, checking accuracy and quality of product received.
- Coordination of À la carte service in a timely manner and managing the effective communication between BoH and FoH service.

**Skills and Competencies**:

- Calm under pressure.
- Pride and passion for good housekeeping practices, regarding self and environment
- Growth mindset, an eagerness for continuous learning
- High level of organization, attention-to-detail, and sense of urgency

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