Front House

**About Us**:
Tsebo Facilities Solutions is looking for a Front House to Coordinate all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement by building effective relationships with client’s employees, partners, visitors and service providers., This includes processing enquiries, liaising with internal and external clients prior to the event and ensuring the smooth running of events. The incumbent will also be required to host client events and support the private clients.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Operational Planning Concierge /FOH**:

- Co-ordinate staff to ensure the delivery of exceptional front of house services.
- Plan and schedule rosters to ensure optimal resourcing of all shifts.
- Responsible for the reception and meeting room management.
- Ensure smooth and optimal day to day running of the above key areas as well as an elevated workplace.
- Exercise excellent judgement and decision making and be totally customer service driven
- Organise large volumes of work for staff and others to multi-task.
- Liaise with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility.
- Invest time and energy in the management and development and motivation of front of house team, in a manner to ensure highest quality of service delivery while maintaining high team morale.
- Undertake skills enhancement and personal development through monitoring and mentoring, on individual and team basis.
- Assist and deputise for the Senior Workplace Manager as required.
- Ensure all aspects of FOH and Admin, HR policies and procedures are adhered to including timesheets, overtime claims, sick and leave forms.
- Ensure that all meeting room equipment is fully functional before any bookings take place, liaison with AV specialist to ensure that all faults are rectified.
- Ensure reception/Concierge desks are manned between the hours of 7am and 5pm.
- Ensure visitors booking in and out system is maintained and adhered to at all times.
- Ensure that the reception area is maintained to a high standard and is presentable at all times.
- Provide accurate statistical reports when required.
- Manage the Meeting Room Reservations when required to assist reservation clerks
- Deliver the professional greeting of clients and visitors, to the highest standards.
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence.
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
- Implement safe working practices to ensure safety of building occupiers and visitors.
- Lead monthly management report meetings with the client and build strong relationships with key business leaders.
- Strong detail analysis of service delivery and identify continuous improvements.

**Duties & Responsibilities**:
**Operational Planning Concierge /FOH**:

- Co-ordinate staff to ensure the delivery of exceptional front of house services.
- Plan and schedule rosters to ensure optimal resourcing of all shifts.
- Responsible for the reception and meeting room management.
- Ensure smooth and optimal day to day running of the above key areas as well as an elevated workplace.
- Exercise excellent judgement and decision making and be totally customer service driven
- Organise large volumes of work for staff and others to multi-task.
- Liaise with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility.
- Invest time and energy in the management and development and motivation of front of house team, in a manner to ensure highest quality of service delivery while maintaining high team morale.
- Undertake skills enhancement and personal development through monitoring and mentoring, on individual and team basis.
- Assist and deputise for the Senior Workplace Manager as required.
- Ensure all aspects of FOH and Admin, HR policies and procedures are adhered to including timesheets, overtime claims, sick and leave forms.
- Ensure that all meeting room equipment is fully functional befor