Channel Support Executive

1 week ago

Pretoria, South Africa Thomas Full time

About Thomas

At Thomas, we envision a world where people can thrive through a better understanding of themselves and each other. We help businesses hire smarter, develop talent, and build stronger teams through science-backed insights.

We’re on a mission to transform how people interact in the workplace, and our Channel team is a key part of that growth.

Job Purpose

We’re looking for a process-driven, independent and collaborative Channel Support Executive (CSE) to join our Channel team. This is a pivotal role focused on enabling our Channel Account Managers to do their best work by removing operational blockers and ensuring long-tail partners receive seamless support.

You’ll be the go-to for Tier 3 and 2b partner support — resolving queries, coordinating training, and championing automation. If you love structure, thrive in fast-paced environments, and get excited by using tech to streamline tasks, we’d love to hear from you.

Key Responsibilities
- Provide day-to-day support to Tier 3 and 2b partners, handling onboarding, queries and training
- Drive partner adoption of Thomas solutions through enablement tools and structured support
- Coordinate key activities including reporting, platform provisioning, and monthly partner webinars
- Relieve Channel Account Managers of operational admin so they can focus on strategic accounts
- Drive the adoption of AI tools and automation within the Channel team to boost efficiency

**Requirements**:

- Experience in operational, admin, or customer service roles
- Excellent organisation, communication, and coordination skills
- Tech-savvy with an interest in exploring automation and AI tools
- Reliable, detail-oriented, and confident managing multiple tasks
- Process-driven and customer-focused
- Strong Microsoft Office capabilities, especially Excel
- Spanish language skills are a bonus, but not essential

Thomas Assess - Our Talent Assessment Tool

More information on Job Profiling in Thomas Assess can be found here. You also will learn more about Thomas Assess as you progress through the recruitment process.

**Benefits**
- **Holiday** - 20 days per annum
- **Early Finish Friday** - Finish at 15:00 all year round.
- **Hybrid Working** - primarily working from home with some days as agreed with the People Manager from the office.
- An extra day off for your birthday and for moving house
- **Employment Assistance Programme** - which provides a complete support network that offers expert advice and compassionate guidance and is accessible 24 hours a day, 7 days a week, 365 days a year.
- **Perkbox** - a communication, health & wellbeing, and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health & wellbeing offerings and access discounts on a wide range of retail products and leisure activities.
- **Personalised Feedback Session** - with an enablement specialist to gain insight into own Thomas insights.
- **Dress down policy** - other than for client facing meetings where appropriate.
- Enhanced Maternity and Paternity Scheme.

**Location: This role is based in the South Africa and aligned with our Pretoria office

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