Account Manager

**Company Description** Introducing Prodigious South Africa, a content production solution designed for the marketing challenges of today. We are the agency-agnostic, production platform for Publicis Groupe Africa, supported by 60+ best-in-class talents across BDF (Central, East, West & Southern Africa) as well as OM (Pan Africa).**

We bring specialist production expertise across all African channels and markets, together with consumer and performance data, to produce, adapt and deliver efficient and effective marketing content, helping brands win in the platform world.

Our team prides itself on the exceptionally high level of quality delivered, as well as the diverse variety of work produced across our African markets.

We use our comprehensive technology stack and streamlined, data-driven workflows to seamlessly connect our regional production campuses, on-site client studios and time zone-aligned offshore hubs deliver the perfect balance of efficiency and quality.

BDF is Central, East, West and Southern Africa OM is PanAfri

Account Manager

Job description

We are looking for an enthusiastic individual to support the team whilst managing client relationships. You should be someone who views marketing and advertising as a career and not just a job. You must be passionate about working in a fast paced and energetic environment, no two days are ever the same - so if new challenges excite you, and you have the ability to multitask like a pro with a strong project management skillset, then this role is perfect for you.

As an Account Manager you’ll be supporting the team to produce memorable and effective campaigns for our clients. All the while building strong relationships with both our clients and internal agency stakeholders. You’ll also be involved in running internal agency projects and tasks, which gives invaluable experience in understanding the many facets that make up an advertising agency.

You will be reporting into the agency Group Account Director, across Global clients and multiple disciplines pertaining to the agency brand itself. You need to be able to hit the ground running from day 1, be a self-starter and consistently drive excellence with a keen eye for detail.

We’re looking to build something awesome, and for that to happen we need the right people. In other words, we’re going to be really fussy. In fact, the right personality is just as important as the right experience. We’re here to work hard and have fun.

The Account Manager will be responsible for:

- Management of digital campaigns and communication on a day-to-day basis for the clients within the stable.
- Management of client expectations and service delivery by being a focal point for day-to-day interaction

**Experience**:

- Educated to a Degree level
- Marketing qualification essential
- 1-3 years’ experience in Account Management in Communication (and with experience in digital)
- Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard
- You must have experience running jobs, projects and campaigns from start to finish with little senior support
- Experience driving out the production of high-quality work is critical
- Digital experience is a necessity
- Experience on Chase is essential
- Financial & budget management experience is preferred
- Experience in the FMCG industry is preferred

Specific Responsibilities:
Leadership & Team Work
- Involvement in strategy development and implementation for the growth of the agency
- Source of leadership to possible junior staff in your portfolio
- Identify and motivate new ways of working, both creatively and operationally
- Become a role model for junior staff
- Support team development and staff team and project planning
- Conduct appraisals for junior staff (if applicable)
- Contribute to and participates in personal development activities for junior staff (i.e. via coaching, workshop development etc.
- Actively look to maintain and build positive working relationships
- Manage up - ensure your seniors are abreast of all activity on the account and empower them to support you through open lines of communication

Client services
- Participate in client meetings, managing meeting protocols, agenda, etc.
- Ensure status is consistently up-to-date and correct
- Ensure that all meetings have thorough agendas, driving a productive outcome
- Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings
- Plan and participate in client review meetings with team
- Develop a consulting / advisory capability with client wherever possible
- Have direct contact with the client on a daily basis and foster a solid relationship
- Be consistently responsive and accessible to your client and team at all times
- Have tough and honest conversations with your client to enable your team to deliver excellence and to create trust
- Have an exc