Client Support Manager
7 days ago
Job Title: Client Support Manager
**Key Responsibilities**:
- Efficiently manage daily tasks within allocated time
- CRM Management - Pipedrive
- Schedule and conduct regular check-ins with the clients
- Perform performance appraisals with clients regarding VAs before the probation period
- Act as the support manager for all clients - client retention
- Address client inquiries and complaints
- Identify opportunities to upsell existing customers and pass any opportunities back to the client success team.
- Manage all important client dates - birthdays, anniversaries and collaborate with the marketing team for planned posts
- Manage contract renewals and amendments
- Obtain Google reviews from both clients and VAs
- Send client gifts when opportunities arise
- Meet the Key Performance Indicators (KPIs) listed in Addendum A.
- LinkedIn posting and lead generation
**Hardware Requirements**:
- Own computer or laptop.
- ADSL/ FIBRE internet line.
- Headphones for use with our VOIP phone system.
- Anti-virus installed.
- UPS/Back-up Battery for load shedding - NON-NEGOTIABLE
**Hours: Monday to Friday (9am - 6pm UK) Full Time**
Pay: R20 000,00 - R23 000,00 per month
Application Deadline: 2024/09/08
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