Account Manager

7 days ago


Cape Town, South Africa Taxsense Accountants Limited Full time

About Helpbox

Helpbox is a fast-growing accountancy firm dedicated to helping small businesses across the UK manage their finances with confidence. We are expanding our remote support team and looking for a proactive and articulate Account Manager to handle client communications and ensure our clients feel consistently supported.

Role Overview

Key Responsibilities
- **Triage and coordination**: Assess each query, resolve directly where possible, or direct clients to the right internal team member.
- **Problem-solving**: Take ownership of queries, following up to ensure clients receive timely and accurate resolutions.
- **Call and appointment booking**: Manage scheduling for client calls using our internal systems.
- **Knowledge building**: Develop familiarity with FAQs and core accounting concepts to handle more queries independently.
- **CRM management**: Log all interactions in Freshdesk and keep client records accurate and up to date.
- **Client confidence**: Represent Helpbox with warmth, clarity, and professionalism in every interaction.

Working Hours
- Monday to Friday, 09:00 - 17:30 UK time
- 30-minute unpaid break each day

What We’re Looking For
- Strong communication skills (written and spoken), with a clear and confident telephone manner.
- Previous experience in client-facing roles (account management, client success, or professional services support).
- Ability to manage multiple conversations, stay organised, and follow through until resolution.
- Solutions-oriented mindset with a genuine interest in helping small businesses.
- Tech-savvy with experience using CRM or helpdesk tools (Freshdesk preferred).
- Willingness to learn the basics of UK accounting and taxation to better support clients.
- (Preferred but not essential) Experience in accountancy, finance, or working with UK-based clients.

What We Offer
- Structured training programme covering systems, FAQs and accounting basics.
- A clear development path within the company, including opportunities for more advanced client support.
- Full remote flexibility.
- Supportive, collaborative team culture committed to growth and improvement.

**Job Types**: Full-time, Permanent

Pay: R25 000,00 - R34 000,00 per month

Work Location: Remote



  • Cape Town, South Africa Farm Manager Sa Full time

    MINIMUM REQUIREMENTS Minimum of 3 years' experience in a luxury hospitality environment. Outstanding customer service and communication skills (spoken and written). Ability to communicate effectively with people at all levels. Enthusiastic, positive personality with strong relationship‑building skills. Exceptional multitasking and problem‑solving...

  • Management Accountant

    2 weeks ago


    Cape Town, South Africa Snatch Full time

    Introduction An award-winning UK chartered accountancy and tax advisory firm is seeking an ambitious Management Accountant to join their team. As a Management Accountant, you'll drive the full accounting cycle by processing invoices, performing reconciliations, and preparing management accounts and VAT returns with accuracy and efficiency, ensuring deadlines...

  • Accounting Manager

    2 weeks ago


    Cape Town, South Africa Shift Pursuit Pty Full time

    Introduction If you excel in a fast-paced environment where accuracy, compliance, and financial leadership matter, this Accounting Manager opportunity in Cape Town could be your next career step. Our client, a well-established accounting and finance firm, is seeking a proactive professional to lead their accounting team. In this role, you will oversee...


  • Cape Town, South Africa Status Staffing Full time

    Reference: PC -RC-1 Our client in the golfing industry is seeking an experienced accountant to lead and manage all aspects of the Club’s Financials in Mowbray, Cape Town. Duties & Responsibilities EMPLOYMENT TYPE: Permanent/ TemporarySECTOR: LeisureBASIC SALARY: Market RelatedSTART DATE: A.S.A.P / Immediate Requirements: Bachelor’s degree in Accounting,...

  • Management Accountant

    4 weeks ago


    Cape Town, South Africa Healix International Full time

    Job DescriptionLocation : Healix Group, Ground Floor, Brookside Office Park, 11 Imam Haron RdWe have a vacancy to join Healix International in our Cape Town office as a Management Accountant. This role will be focused on the Healix International Group of Companies who provide medical and security assistance for those travelling abroad. We now have a vacancy...

  • Management Accountant

    4 weeks ago


    Cape Town, South Africa Healix Group Of Companies Full time

    We have a vacancy to join Healix International in our Cape Town office as a Management Accountant. This role will be focused on the Healix International Group of Companies who provide medical and security assistance for those travelling abroad. We now have a vacancy for a Management Accountant who will be responsible for preparing monthly management accounts...


  • Cape Town, South Africa Status Staffing Full time

    Reference : PC Job Overview Our client in the golfing industry is seeking an experienced accountant to lead and manage all aspects of the Club's Financials in Mowbray, Cape Town. Employment Details Type: Permanent / Temporary Sector: Leisure Basic Salary: Market Related Start Date: A.S.A.P / Immediate Hours: 8 – 5 Monday to Friday Closing Date: 31 April...


  • Cape Town, South Africa Network Finance. Full time

    Management Accountant This well-known insurer in South Africa is looking for a Management Accountant ! This company is extremely established and has over 40 years of experience. This company promotes diversity and ensures that their employees are taken care of. This company encompasses positive change in and out of their organisation, so if you are an...

  • Account Manager

    3 days ago


    Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year

    **Pay is $1,250 USD per month**Company DescriptionGrow Big Ventures is a growth consulting firm focused on helping businesses build internal marketing and sales systems, and fixing operational gaps.Role DescriptionThis is a full-time remote role for an Account Manager. The Account Manager will focus on building and maintaining strong client relationships,...

  • Account Manager

    1 week ago


    Cape Town, South Africa Incubeta Full time

    **OVERVIEW OF JOB DESCRIPTION** The Account Manager is responsible for the smooth running and successful management of the client’s business across all relevant services, to ensure that all of Incubeta’s campaigns, digital solutions and projects are delivered timeously, efficiently and successfully. **WHAT IS THE PURPOSE OF THE ROLE?** The Account...