Client Services Support
2 weeks ago
**The Role**
As Client Services Support you will work within the Client Services team which sits within the wider Operations team.
You will work alongside and assist the Client Services team as they create and nurture long-term relationships with sales partners and clients. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfill them with the goal of helping to safeguard our revenue and retain clients.
You will also work closely with team members within Operations, Deal Delivery and Audience Development.
**Responsibilities**
- Create plans to address stakeholder business needs
- Respond to brief requests, ensuring an attractive offering every time
- Provide reporting as needed for sales partners and clients
- Leverage the Deal Delivery team to ensure budgets are delivered and KPIs exceeded
- Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs
- Promote value through client experience
- Review client dissatisfaction and concerns and seek to improve the client experience
**Requirements**:
- Experience of promoting value through customer experience
- Background in digital advertising
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce)
- A customer-oriented attitude
- Obsessive, relentless attention to detail
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
-
Client Services Agents
3 days ago
Cape Town, South Africa A1 Financial Services Full timeWe require dynamic customer service agents with experience in the insurance industry - mass market. This portfolio specializes in “customer first contact” for recently purchased insurance products for a leading brand. You will be based in the Western Cape, Southern Suburbs. **Client Retention Agent Job Responsibilities**: - Introductory call to...
-
Client Service Agent
1 week ago
Cape Town, South Africa SFG Engineering Services Full timeThe purpose of a Client Services Agent is to co-ordinate job assignments, quotations, invoicing and general administration. **Duties and responsibilities**: - Ensure open communication between company and customer - Liaise with client regarding queries or other job related enquiries - Distribution of enquiries to various branches - Liaise with technical &...
-
German Speaking
3 days ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
Client Service Representative
1 week ago
Cape Town, South Africa WNS Global Services Full time**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Service Desk Coordinator
1 week ago
Cape Town, South Africa Superior Support CC Full timeA small IT business, that's been around a long time — taking steps towards resetting what we do, why we do it and how we evolve — our people, our services and our clients. Whilst we are learning as we go, we are currently looking for someone who matches our desire for change. What is the role? This is a full-time on-site role in Cape Town for a Service...
-
Service Desk Coordinator
7 days ago
Cape Town, South Africa Superior Support CC Full timeA small IT business, that's been around a long time — taking steps towards resetting what we do, why we do it and how we evolve — our people, our services and our clients. Whilst we are learning as we go, we are currently looking for someone who matches our desire for change. What is the role? This is a full-time on-site role in Cape Town for a Service...
-
Cape Town, South Africa Superior Support CC Full timeA dynamic IT service provider in Cape Town is seeking a Service Desk Coordinator to enhance service delivery through efficient task allocation and proactive communication. The ideal candidate should have experience in support roles, excellent communication skills, and the ability to manage multiple tasks. This is a full-time on-site position, ideal for...
-
Client Services Specialist | KYC/AML
2 weeks ago
Cape Town, South Africa Bebeecustomercare Full timeA client service organization in Cape Town is seeking a highly skilled Client Service Professional. The role involves providing exceptional client service, ensuring that clients feel valued and supported. Responsibilities include maintaining high service levels and resolving client issues while ensuring compliance with regulations. The ideal candidate will...
-
Client Support
2 days ago
Cape Town, Western Cape, South Africa Outsourced CFO Full time R500 000 - R600 000 per yearOutsourced CFO is looking for a Client Onboarding Specialist who will guide new clients through our process for integrating a new service into their business. This role requires strong communication, organizational, and technical skills to ensure a smooth transition, provide training, and help clients achieve their goals and maximize value. You will act as...
-
External Service Provider
1 week ago
Cape Town, South Africa SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD. Full time**SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD** is an international company that provides customer support services to reputable financial firms. One of our biggest clients is **IQOPTION** (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are...