Bmc Data and Configuration Analyst

1 week ago

Bellville, South Africa Nexio Full time

**ROLE PURPOSE**

**ROLE REQUIREMENTS**
- Data mining and filtering of raw user management data
- Engage with all parties on systems and user permissions
- Audit all personal user administration
- Assist high level specialist with decommissioning and listed servers
- audit purposes
- Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
- Investigation of any configuration related anomalies. Taking corrective actions as per case by case, provide investigation and escalation to high level specialist
- Assisting with implementation of minor changes where the risk and impact is low
- Interact with vendors when required
- Completing/contribution to reporting when required
- Completing/contributing to service or process documentation when required
- Execute verification control

**QUALIFICATIONS & EXPERIENCE**
- ITIL v4 Foundation Certification or an overview or understanding thereof
- 5-10 years’ experience in multi-disciplined IT environment
- Must be familiar with Service management issues and practices
- Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
- Exposure to ITSM (Remedy, Service Now) tools will be advantageous
- Exposure to Asset and Configuration Management will be advantageous
- Exposure to BO reporting and or report writing skills will be advantageous
- Basic/intermediate network knowledge and experience
- Exposure to Infrastructure Change management will be advantageous
- Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
- Understanding of basic SQL
- Power BI - essential.
- Advanced Excel

**LEADERSHIP COMPETENCY REQUIREMENTS**
- Ability to think and interact logically
- A natural curiosity
- The ability to work in a team and to be proactive around self-learning
- The ability to work under pressure and to tight deadlines
- Willingness to assist with additional tasks given to the team
- Interpersonal skills
- Good judgment skills
- Good communication skills
- Behavioral traits such as attitude, motivation and time management
- Be prepared to perform standby duties and work irregular hours if required

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