Account Manager

**Why this job?**
You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences
It’s a genuine opportunity to work in a fast-moving environment across a range of channels and audiences
You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors
It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan

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O**verview of the role**
Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications solutions for our blue-chip client base, including annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres, website maintenance and social media campaigns.
In the Account Management teams, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client’s strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career within this growing and highly ambitious organisation.

**Responsibilities**:
**Account management**
- Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables
- Develop an intrinsic understanding of your clients’ business model and strategy
- Effectively manage each project stage
- Accurately prepare all project documentation
- Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions

**Client relationship management**
- Proactively build strong client relationships with your day-to-day client contacts
- Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients’ expectations

**Commercial responsibility**
- Work closely with your team leader to develop your commercial awareness of Black Sun’s job costing and fee structures
- Effectively manage project budgets by implementing all Black Sun’s quality assurance and financial processes
- Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients

**New business and client development**
- Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting concepts and delivery presentations
- Support the new business process by assisting with the delivery of new business proposals

**Research and strategic development**
- Support internal teams with Black Sun’s research into best practice corporate communications by conducting research
- Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in best practice corporate communications

**Qualifications, experience & skills**:
Agency or client-side experience, ideally within marketing and communications.
Excellent writing, editing, proof reading skills are essential.
Strong communication and interpersonal skills are essential.
Exceptional attention to detail; and
Be fully conversant with Microsoft Word, Excel, and PowerPoint.

**Your personal qualities**:
Strong interpersonal and communications skills necessary to build trust and respect both externally and internally.
High-quality service ethic and committed to customer service excellence.
Ability to manage many urgent and often conflicting priorities.
Strong ‘can do’ attitude with an innate ambition to take initiative and work by yourself as well as in a team.
Flexibility and team focussed approach with a ‘roll up your sleeves’ attitude to getting the job done; and
A great sense of humour and fun

**Come join Black Sun**
Across the globe, there is a powerful movement demanding that business focus on purpose, sustainability, and wider value creation. It has never been more important for business to build and maintain trust with their key audiences.
And that’s where we come in We are a new company for this new world - a partner to some of the biggest brands and businesses worldwide - helping them to engage with these audiences, build enduring relationships and spark positive change through inspiring communications.
As our world rapidly changes, our focus remains constant. At heart we are storytellers, we define articulate and shape the value creation story, bringing it to life across different channels and communications formats. Our team is made up of over 130 talented specialists working across the UK, Europe, and Asia - analytical thinkers, renaissance creatives, digital mavericks and inspiring change makers
We win many awards and recognition for our wor