Branch Manager: Amr Secure Solutions

Job Introduction
G4S Secure Solutions (SA), a leading provider of integrated security management solutions that has a vacancy for a Branch Manager: AMR (Alarm Monitoring & Response). Based at our operations in Stanger in Kwa-Zulu Natal reporting to the National Control Centre Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Branch Manager: AMR plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities
**Main Purpose of Position**
To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company’s security procedures are applied throughout AMR. To continually review and improve branch sales, profitability and technical service delivery. Overall accountability for the AMR branches and people management.

**Effective management of the branch financial performance**
- Manage relationships between actual results, budgets and forecasts, delegating accountability where appropriate.
- Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including office equipment) are well maintained, accounted for, and utilised correctly to optimize life of the asset.
- Maintain, manage and adhere to company procedures and policies for AMR, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.
- Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
- Initiate cost savings and controls and Gross Margin Management
- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimised

**Effective management and of employees within the branch**

Effective Labour and Organisation Management
- Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, and fully compliant with current legislation.
- Proper allocation of staff to positions and structure.
- Set and agree objectives and performance standards with staff, including understanding of policy and procedures.
- Monitor and manage performance and provide feedback.
- Oversight of employee records, ensuring that all relevant and required documentation is on file.

Training/Development
- Succession Planning and Employment Equity
- Determine training needs (in line with training and HR policy) for staff
- Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
- Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements.

Leadership
- Monitor, manage and address staff motivation levels.
- Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by the G4S code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold branch management team meetings and communicate to all branch staff through those briefings.
- Ensure Technical leadership development including the driving of agreed leadership outcomes as expressed in a Balanced Scorecard.
- Create an environment where staff are aware of the role they play in the provision of quality technical services and their value to the organisation.

**Effective management of operations**

Client retention and customer service levels
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary.
- Maintain all customer SLA's and address deficiencies.
- Undertake regular and consistent customer visits and assess service delivery.
- Monitor customer service levels.
- Deliver superior sales outcomes, and meet agreed volume, revenue, and margin targets.
- Ensure that an effective and well-managed lead winning, and management process is in place which will allow G4S to generate the required sales outcomes and have a decent view of its future sales prospects.

Operations management - adherence to operation standards
- Review and remediate audit results and operational matrix.
- Effective management of the branch fleet.
- Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks.

Shared Best Practice
- Investigate, share and implement Best Practice from other branches

Compliance
- Ensure that all relevant leg