Assistant Hotel Operations Manager
1 week ago
3years
- Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager.
- Ensure that guests receive exception all levels of personalized service while working closely with the relevant Hotel Teams and Hotel Manager.
- Assist the Heads of Departments in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
- Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
- Develop, implement and monitor systems and methods that capture and communicate guest preferences, likes and dislikes as appropriate, without compromising their privacy.
- Create an environment that contributes to highly positive employee engagement and commitment to the job.
- Implement practices and activities to support the continued development of leaders and employees.
- Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing.
- Liaise with al 3rd party partners regarding day-to-day operations.
- Ensure that the hotel achieves its financial objectives, as well as guests satisfaction requirements.
- Monitor the usage of equipment and consumption of stock.
- Work closely with finance and purchasing, to ensure inventory and par stock levels are appropriate to ensure consistent levels of quality service.
**Qualifications and Experience**:
- Minimum of 3- 5 years Assistant Hotel Management or Senior Duty management experience within a Hotel industry
- Tertiary qualification in Hospitality or Hotel Management beneficial
- Advanced computer skills including MS Office, including Gmail and internet.
- Effective complaint handling.
- Demonstrate exceptional organizational and leadership skills.
- Excellent written and verbal communication skills.
- Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
- Personal and professional integrity of the highest standard.
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