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Hotel Operations Director

1 month ago

Rustenburg, South Africa RJPersonnel Full time

2years
- Ensure that the financial targets of the hotel are met.
- Ensure that your costs are monitored and remain in line with company and industry standards (e.g. food and beverage costs, staffing, etc.).
- Ensure that your debtors are managed and collected per company policy and procedure.
- Implement adequate controls within the framework and requirements of the company’s policies and procedures.
- Ensure that turnover growth exceeds inflation.
- Forward and follow up on all potential business sent to the sales department daily.
- Partake in marketing communication and initiatives and involve marketing in the areas related.
- Plan your cash flow to ensure monies are available for expenses.
- Develop a project plan on refurbishments, operational equipment replacement programs and general improvements.
- Ensure that all projects have a proper plan with costing and timelines attached.
- Ensure all financial regulations and standards are adhered to.
- Ensure compliance with the Standard Operating Procedures and policies of the company and evaluate the need for further policies / procedures.
- Ensure that the required standards are in place and being adhered to consistently by conducting departmental audits on a monthly basis.
- Maintain property in a clean and cared for condition.
- Develop relationships with regular customers.
- Ensure vehicles are maintained and cared for as per company standard.
- Ensure a monthly operating equipment stock take is done and results are monitored, keeping losses to a minimum and employing a replacement strategy.
- Efficiently and promptly respond to guest complaints and requests and ensure that they are resolved satisfactorily.

**Qualifications and Experience**:

- Hotel School Qualification.
- Sound experience of the full hotel operation
- Strong business sense.
- Guest focused.
- Target driven and resilient.
- Self-motivated.
- Strong managerial, communication and negotiation skills.

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