Relief Assistant Lodge Manager
3 weeks ago
3years
Responsible for assisting the Lodge Manager with the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at
the Lodge
Stand in for the Lodge Manager when they are not available
Support Senior Lodge Management to achieve their goals and objectives
Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
Stay up to date with changes in policies, ways of working and standards in the industry
Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
Assist with on-the-job training for Lodge staff
Take accountability for the performance of the functions at the Lodge
**Qualifications and Experience**:
Matric
Diploma in Hotel Management / Certificate
Minimum of 3+ years experience in guest relations or similar at a 5-star establishment
Highly experienced on GAAP, Opera and MS Excel (Intermediate)
Valid driver’s licence (no endorsements)
Must be of sober habits
High level of knowledge of guest relations, F and B, Housekeeping and Front Office
Ability to resolve issues independently and use initiative
High level of attention to detail
Willing to accept a live-in position
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