Administrator - Temp

22 hours ago


Centurion, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Compile membership packs, print membership cards, scan documents and route correspondence to various departments**Requirements**:

- Grade 12 (Matric)
- Min 2 - 3 years of health administration experience
- Computer literate (Excel proficient)
- Minimum of 2-3 years of client service experience
- Good understanding of the industry would be an advantage
- Knowledge of Momentum product offerings would be an advantage
- Knowledge of Oracle system would be an advantage

**Duties & Responsibilities**

**Membership packs, membership cards and routing correspondence to the relevant departments
- Compile membership packs
- Re-print membership cards
- Scan documents for retrieval by the Department
- Route correspondence to various Departments
- Indexing of documentation
- Stock control and stats keeping
- Ensure that all returned mail is dealt with according to the returned mail process
- Any other ad hoc functions that may be required from time to time

**Engage with clients in a client centric manner**
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

**Self-management and teamwork**
- Adhere to policies and procedures and take corrective action where necessary while maintaining quality
- Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development

**Contribute to financial controls and planning**
- Identify opportunities to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum

**Competencies**
- High level of Accuracy and Attention to detail
- Excellent time management skills
- Excellent self-management skills
- Good writing and communication skills
- Good interpersonal skills
- The willingness and capacity to adjust to change while remaining effective and task focused
- Ability to ensure that customers and their needs are the primary focus
- Developing and sustaining productive customer relationships
- The ability to execute a variety of functions within a pressurized environment



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