Full Time Technical Support Associate

Full Time Technical Support Associate (Onsite)

Job ID: 220093115 | Cape Town, South Africa

**Role**:Customer Service - Technical Support

**Job Type**:Full-time contract
**Location**:Onsite (Cape Town CBD)
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.
Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role.
This role requires South African citizenship / permanent residency. This position is located at our Brick & Mortar (B&M) division on-site in Cape Town. B&M TSAs are expected to work from site as a regular working location.

**What will you do as a Customer Service Associate?**

**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work overnight/day shifts and your work week is minimum 40hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 2pm and 5am Sunday to Monday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

**What qualifications do we need from you?**
***
- Minimum age: 18 years old
- Have the right to work in South Africa
- 1+ years’ experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls.
- Strong communication skills in English (both written and oral fluency) An overall minimum of 50% is required, as well as a minimum of 50% in English first language or 60% in English second language.
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 2pm to 5am
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

**What strengths will you bring?**
- Inquisitive, articulate, and solution-oriented
- Logical and analytical thinking
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.

**What benefits will you receive?**
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

- Medical insurance
- Pension plan
- Internet allowance
- Amazon employee discount
- Expert training and ongoing opportunities to learn more and develop your skills
If successful, we will contact you about next steps
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build._