Technical Support Associate

1 week ago

Cape Town, South Africa Invigor8 Innovative Social Transformation Full time

My client is a global technology company focusing on e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. Their mission is to be the most customer-centric company world wide.

The position is a **Technical Support Associate**. This role is **remote and requires working variable hours **to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks.

As this is a remote position and should you be successful the equipment will be couriered to you and training will be provided virtually.

**Requirements**:

- Minimum age: 18 years old
- Have the right to work in South Africa
- Strong communication skills in English (both written and oral fluency)
- Proficient computer skills
- The availability to work varying shifts from Monday to Sunday operating within 24 hours
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum 10Mbps and upload speed of 5Mbps (ADSL/LTE/WIFI/AirFiber) lines are not eligible for this role. Please make sure the address on your statement matches the address on your profile where you will be staying and working from.

**Experience**:

- 1+ years’ experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (preferred), and/or
- 1+ years’ experience in an Technical Support environment
- 1+ years’ experience in an high-end retail Customer Service environment

**Benefits**:

- Medical insurance
- Pension plan
- Internet allowance
- Employee discount
- Expert training and ongoing opportunities to learn more and develop your skills

Goodluck,

The Invigor8 Team :)

**Salary**: R67.35 per hour

Application Question(s):

- Do you have a minimum internet upload speed of 10Mbps?

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Service: 1 year (required)

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