Coffee Shop Manager
1 day ago
**The Daily Coffee Cafe**
**Located: Burgundy Estate, Cape Town**
**Own transport essential**
**Qualification / Experience required**:
- **Minimum 2 year experience similar position**
Description: An experienced manager is needed to head up our coffee shop.
Summary of the position includes:
- DRIVE SALES UP.
- Handle the ‘personality’ of the Café. Be the face the client/community wants to see - you are representing the Owner.
- Take complete management of all operations.
- Adhere to guidelines from HO and instructions from Owner - work within the scope of limitations given.
- Co-ordinate Café’s complete daily FOH and BOH operations (listed, but not limited to - opening and closing procedures / stock control / flow of service / general communication) in totality from opening to close of business.
- Co-ordinate Café’s FOH and BOH staff (listed, but not limited to - allocate tasks & section / communication with kitchen / follow the Code of Conduct / report any misconduct to the Owner.
- Delegate tasks and follow up.
- Report to Owner with daily updates when required (keep daily diary at POS for feedback/challenges and actions).
- Manage Safety, Security and Maintenance of the premises, clients, staff and operating equipment under your control.
- Maintain and improve Standard Operating Procedures to ensure service excellence and consistency of all duties.
- Handle challenges/ client complaints directly and act accordingly within scope of limitations to rectify.
- Handle on-going FOH and BOH staff training/guidance and motivation.
- Handle POS operations - voids / cash-ups with waitrons when required.
Work Location: In person
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