Guest Experience Supervisor

3 days ago

Monte Vista Western Cape, South Africa Bean Authentic Coffee Full time R84 000 - R120 000 per year

About the Role

We're looking for a warm, reliable, and service-driven individual to take charge of our daily guest experience in the coffee shop.

You'll ensure every customer feels welcome and well taken care of — from the moment they arrive until closing time.

This role includes overseeing opening and closing procedures to make sure all daily duties are completed and the shop runs smoothly.

Key Responsibilities

  • Ensure all opening and closing duties are completed according to checklists and standards.
  • Greet and engage with customers in a friendly, professional manner.
  • Ensure guests are seated promptly and that service flows smoothly.
  • Check on tables regularly and resolve any service issues quickly and politely.
  • Maintain a clean and inviting front-of-house area at all times.
  • Communicate guest needs clearly with the kitchen and barista team.
  • Support with taking orders, serving food and drinks, and processing payments.
  • Monitor guest satisfaction and provide feedback to management.
  • Uphold brand standards for service, cleanliness, and presentation.

Ideal Candidate

  • Experience in a coffee shop, café, or restaurant environment.
  • Responsible, punctual, and trustworthy — able to oversee opening and closing routines.
  • Naturally friendly and detail-oriented.
  • Excellent communication and problem-solving skills.
  • Well-presented and passionate about great service.

We Offer

  • Competitive pay
  • Staff discounts on food and coffee
  • Supportive and positive team environment
  • Opportunities to grow within the business

Job Type: Full-time

Pay: R7 000,00 - R10 000,00 per month

Work Location: In person

  • Guest Experience Supervisor

    1 week ago

    Cape Town, Western Cape, South Africa Marriott International Full time R80 000 - R120 000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Expert

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time R250 000 - R400 000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time R120 000 - R360 000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationProtea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa, 8005ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an...

  • Guest Experience Supervisor

    3 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23017700 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting to the Front Office Manager, the night...

  • F&B Supervisor — Elevate Guest Experience

    1 week ago

    Cape Town, South Africa Pullman Hotels & Resorts Full time

    A leading hospitality organization in Cape Town is seeking an enthusiastic Food & Beverage Supervisor to lead the team and ensure exceptional dining experiences. Responsibilities include managing staff, conducting stock takes, and maintaining high standards of hygiene and service quality. Ideal candidates should possess strong leadership skills, a background...

  • Guest Experience Expert

    1 week ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R250 000 - R400 000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs...

  • Guest Experience Expert

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**25143050 **Job Category**Rooms & Guest Services Operations **Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** - At least 2- 3...

  • Guest Experience Expert

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time R150 000 - R250 000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Supervisor

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24013619 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Represents property management in resolving any...

  • Guest Experience Expert

    1 week ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R180 000 - R250 000 per year

    JOB SUMMARY Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures CANDIDATE PROFILE  Education and ExperienceAt least 2- 3 years' experience in a Receptionist/ Front Desk Agent position...