Client Relationship Manager

1 day ago

Umhlanga, South Africa Vicit Full time

**Job title**:Client Relationship Manager

**Location**:uMhlanga, South Africa

**Working Pattern**:Office based/ Hybrid

**Contract Type**:Permanent

**Company**

Vicit Limited is a growth advisory consultancy in the Enterprise Performance Management (EPM) industry dedicated to helping founders and business leaders of software and consulting firms navigate the many pitfalls that can befall them on their journey to growth and ultimately exit.

We specialise in building in the science behind scale; we design and deliver growth frameworks, develop hiring strategies and provide sales and leadership advisory support.

Our client engagements usually begin with a full diagnosis of the current state of the business. The output of which is a substantial report outlining issues, gap analysis (against their goals) and from there, we recommend actions, projects and a roll out strategy and provide operational and advisory support as required.

**Role Description**

We are seeking a highly motivated Client Relationship Manager with specialised expertise in Enterprise Performance Management (EPM) solutions and experience working with UK clients to join our team. This role is pivotal in building and nurturing strategic client relationships, ensuring the successful delivery of EPM initiatives, and driving customer satisfaction and long-term retention.

As a Client Relationship Manager, you will act as a trusted advisor to our clients, helping them leverage EPM technologies to optimise financial planning, budgeting, forecasting, and performance analytics. You will collaborate closely with senior stakeholders to understand their business objectives, translate them into actionable solutions, and ensure that our services deliver measurable value.

This position requires a unique blend of business acumen, technical understanding, and relationship management skills. You will not only manage day-to-day client interactions but also proactively identify opportunities for growth, process improvement, and innovation within client organisations.

**Key Responsibilities**

- **Client Engagement & Relationship Management**- Serve as the primary point of contact for assigned clients, fostering long-term partnerships
- Understand client business objectives and align EPM solutions to meet their strategic goals
- Proactively identify opportunities for upselling and cross-selling additional services

- **Project Coordination**- Collaborate with internal teams to ensure timely and successful delivery of EPM projects
- Monitor project progress, manage client expectations, and resolve issues promptly

- **Solution Expertise**- Provide guidance on EPM best practices, tools, and methodologies
- Translate complex technical concepts into business-friendly language for stakeholders

- **Performance Monitoring**- Track client satisfaction metrics and implement improvement plans where necessary
- Prepare and deliver regular performance reports and strategic recommendations

**Required Skills & Qualifications**

- Bachelor’s degree in business, Finance, IT, or related field
- Proven experience in client relationship management within a technology or consulting environment
- Previous work with UK clients
- Strong knowledge of Enterprise Performance Management platforms (e.g., Oracle Hyperion, Anaplan, SAP BPC, OneStream)
- Excellent communication, negotiation, and presentation skills
- Ability to manage multiple projects and stakeholders simultaneously
- Analytical mindset with problem-solving capabilities

  • Client Relationship Manager

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa VICIT Full time R120 000 - R180 000 per year

    Job title: Client Relationship ManagerLocation: uMhlanga, South AfricaWorking Pattern: Office based/ HybridContract Type: PermanentCompanyVicit Limited is a growth advisory consultancy in the Enterprise Performance Management (EPM) industry dedicated to helping founders and business leaders of software and consulting firms navigate the many pitfalls that can...

  • Relationship Manager

    1 week ago

    Umhlanga, South Africa Bidvest Bank Full time

    **Primary Purpose** To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop...

  • Business Relationship Manager C

    1 day ago

    Umhlanga, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key...

  • Relationship Analyst

    1 day ago

    Umhlanga, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship. **experience and...

  • Sales & Client Success Manager

    1 week ago

    Umhlanga, South Africa GBS Full time

    **Sales & Client Success Manager**: **Location**: Umhlanga **Department**: Sales & Client Strategy We’re looking for a **Sales & Client Success Manager** to lead a **high-energy call center sales team** focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone...

  • Client Service Manager

    2 weeks ago

    Umhlanga, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates...

  • Private Banking Analyst Private Clients D

    2 weeks ago

    Umhlanga, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To assist in proactively managing a portfolio of clients with a team of Private Bankers through provision of analysis, research and sales and...

  • Relationship Consultant External Ahl

    7 days ago

    Umhlanga, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time.- - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Banking Advisor Private Client

    7 days ago

    Umhlanga Rocks, South Africa FirstRand group Full time

    Description To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management. Contribute to a...

  • Relationship Executive

    2 weeks ago

    Umhlanga Rocks, South Africa Absa Group Full time

    Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary...