Sales & Client Success Manager

1 week ago

Umhlanga, South Africa GBS Full time

**Sales & Client Success Manager**:
**Location**: Umhlanga
**Department**: Sales & Client Strategy

We’re looking for a **Sales & Client Success Manager** to lead a **high-energy call center sales team** focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.

You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.

**Key Responsibilities**:

- Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
- Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
- Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
- Build and manage strong client relationships, identifying upsell and cross-sell opportunities.
- Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.
- Partner with internal teams to enhance customer journeys and deliver seamless service experiences.

**Qualifications & Experience**:

- 5+ years’ experience in **sales management, call center operations, or client success leadership** (app, or digital preferred).
- Proven track record of **exceeding sales and revenue targets** in a high-volume environment.
- Strong leadership, communication, and motivational skills.
- Proficiency with **CRM platforms, sales analytics, and performance reporting tools**.
- Results-oriented mindset with a passion for team success and continuous growth.

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