Client Relationship Manager

Job title: Client Relationship Manager

Location: uMhlanga, South Africa

Working Pattern: Office based/ Hybrid

Contract Type: Permanent

Company

Vicit Limited is a growth advisory consultancy in the Enterprise Performance Management (EPM) industry dedicated to helping founders and business leaders of software and consulting firms navigate the many pitfalls that can befall them on their journey to growth and ultimately exit.

We specialise in building in the science behind scale; we design and deliver growth frameworks, develop hiring strategies and provide sales and leadership advisory support.

Our client engagements usually begin with a full diagnosis of the current state of the business. The output of which is a substantial report outlining issues, gap analysis (against their goals) and from there, we recommend actions, projects and a roll out strategy and provide operational and advisory support as required.

To further complement our services, we have a growing talent practice which focuses on finding the best candidates on the market with a 'non-recruitment' founding team. Our approach is very different to standard recruiters, and as a result, we can get to candidates that typical agencies cannot reach. We also have an Events arm which specialises in leadership summits which gives business leaders time away to work "on" rather than "in" the business with access to specialist advisors and growth experts.

Role Description

We are seeking a highly motivated Client Relationship Manager with specialised expertise in Enterprise Performance Management (EPM) solutions and experience working with UK clients to join our team. This role is pivotal in building and nurturing strategic client relationships, ensuring the successful delivery of EPM initiatives, and driving customer satisfaction and long-term retention.

As a Client Relationship Manager, you will act as a trusted advisor to our clients, helping them leverage EPM technologies to optimise financial planning, budgeting, forecasting, and performance analytics. You will collaborate closely with senior stakeholders to understand their business objectives, translate them into actionable solutions, and ensure that our services deliver measurable value.

This position requires a unique blend of business acumen, technical understanding, and relationship management skills. You will not only manage day-to-day client interactions but also proactively identify opportunities for growth, process improvement, and innovation within client organisations.

Key Responsibilities

• Client Engagement & Relationship Management
• • Serve as the primary point of contact for assigned clients, fostering long-term partnerships
• Understand client business objectives and align EPM solutions to meet their strategic goals
• Proactively identify opportunities for upselling and cross-selling additional services
• Project Coordination
• • Collaborate with internal teams to ensure timely and successful delivery of EPM projects
• Monitor project progress, manage client expectations, and resolve issues promptly
• Solution Expertise
• • Provide guidance on EPM best practices, tools, and methodologies
• Translate complex technical concepts into business-friendly language for stakeholders
• Performance Monitoring
• • Track client satisfaction metrics and implement improvement plans where necessary
• Prepare and deliver regular performance reports and strategic recommendations

Required Skills & Qualifications

• Bachelor's degree in business, Finance, IT, or related field
• Proven experience in client relationship management within a technology or consulting environment
• Previous work with UK clients
• Strong knowledge of Enterprise Performance Management platforms (e.g., Oracle Hyperion, Anaplan, SAP BPC, OneStream)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple projects and stakeholders simultaneously
• Analytical mindset with problem-solving capabilities