Business Relationship Manager C

3 days ago

Umhlanga, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

**experience and qualifications**:

- Minimum Qualification: Relevant Business Degree.
- Experience: 2 - 4 years Credit and 3 - 5 years Relationship Management and Product Knowledge experience.
- Person must not be an unrehabilitated insolvent.
- **additional requirements**:
**responsibilities**:

- Manage cost to income to increase profitability and efficiencies for the business.
- Enhance business performance and profitability.
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
- Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Drive the achievement of customer migration by recommending solutions and improving efficiencies
- Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

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